Robert Gurule
Denver,CO
Summary
Results-oriented professional with extensive experience in supervising food service operations. Skilled in problem-solving, staff development, and schedule management, contributing to improved customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Sodexo Food Service
Denver, CO
08.2025 - Current
- Supervised daily operations to ensure quality food service and customer satisfaction.
- Managed inventory levels, ensuring timely restocking of supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Supervisor
Kroger
Lakewood, CO
07.2024 - 08.2025
- Handled customer inquiries and resolved issues promptly to enhance service experience.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented cleaning schedules to maintain hygiene standards in food preparation areas.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Member Advocate
Credit Union of Colorado
Denver, CO
11.2023 - 07.2024
- Educated members on financial products, enhancing understanding and usage.
- Collaborated with team to streamline processes, improving member experience.
- Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.
- Created and managed business accounts for the branch and lead training for maintenance of business accounts.
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
Aurora, CO
11.2020 - 11.2023
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored new baristas, enhancing team performance and customer satisfaction.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Developed training materials for staff development, improving service quality standards across shifts.
Education
High School Diploma -
Diablo Valley College
Pleasant Hill, CANo Degree - Psychology
Arizona State University
Tempe, AZSkills
- Employee training
- Staff development
- Schedule management
- Inventory management
- Business administration
- Team leadership
- Problem-solving
- Positive attitude
Timeline
Shift Supervisor
Sodexo Food Service
08.2025 - Current
Shift Supervisor
Kroger
07.2024 - 08.2025
Member Advocate
Credit Union of Colorado
11.2023 - 07.2024
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2020 - 11.2023
High School Diploma -
Diablo Valley College
No Degree - Psychology
Arizona State University