Robert Hardman
Los Fresnos,TX
Summary
Background while employed at Walmart includes experience as an associate in the following departments: OPD, Deli/Bakery, Produce/Meats, apparel, grocery, and Customer Host. Also fulfilled successfully as a Team Lead in the ACC Dept. My past work experience also includes managing 2000 hourly employees and 200 + management employees as a Plant Superintendent in a fast-paced production environment. Bringing 47 years of related experience and dedication to meeting and exceeding performance targets. Safety-driven and responsive to changing workflows and company demands. Resourceful management skills, professionally driven to maximize team productivity in order to accomplish our retail goals. Team builder versed in morale-building and efficiency-boosting strategies.
Overview
52
52
years of professional experience
Work History
Asset Protection Customer Host
Walmart
Brownsville, TX
03.2022 - Current
- Currently employed by Walmart at Store 1000 on Boca Chica Blvd. Brownsville, Tx.
- Department assignment is Customer Host in the Asset Protection Dept. .
- Responsibilities include but not limited to greeting customers entering and leaving the store. Assisting customers identifying locations in the store to find their needed items to purchase. Provide a safe and clean environment for both our customers and store personnel. Assist with store goals in controlling inventory losses. Provide expertise in promoting a career path for store employees.
- Also experienced as an associate in the following dept's- OPD, Deli/Bakery, Produce/Meats, Grocery, Apparel, Hard LInes, and pharmacy.
Assistant Plant Manager
Seaboard Energy
St. Joseph, MO
02.2019 - 10.2021
- Provided work direction, resolved problems, prepared schedules and supervised operations to complete work for team of 52 plant employees consisting of the Safety department, engineering, maintenance, lab, shipping, and plant operations. Plant production goal was 33 million gallons of Bio-diesel fuel annually.
Plant Superintendent
Seaboard Foods
Guymon, OK
08.1999 - 02.2019
- Managed areas of manufacturing, safety, inventory control and process implementation. Worked closely with corporate sales // marketing, transportation, hog procurement, USDA, maintenance, waste water, and HR to safely achieve daily production goals to meet customer orders delivered in a timely manner. Plant consisted of 2200 + employees.
Plant Superintendent
IBP / Tyson Foods
Joslin , IL
11.1974 - 08.1999
- Managed areas of manufacturing, safety, inventory control and process implementation.
- Monitored employee performances and motivated team members on day-to-day basis by delivering positive reinforcement.
- Interpreted results of process control analysis and made adjustments to optimize plant performance.
Grocery Stocker
Safeway Grocers
Amarillo, TX
09.1972 - 11.1974
- Pulled items from stock using lift equipment and added to shelves or bins.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Maintained current and accurate inventory with cycle counts and audits.
- Updated pricing and sales signs to promote merchandise.
- Pushed carts and loaded customer purchases into vehicles.
- Processed payments and bagged items for customer check out.
- Assisted customers with product, promotion and policy information.
- Assessed floor displays to restock merchandise.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Identified and quickly handled spill clean-up.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Lifted materials of varied weights on regular basis.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Faced products on shelves and displays to meet company policies.
Education
BBA - Business Administration
West Texas State University
Canyon, Tx05.1976
High School Diploma -
Palo Duro High School
Amarillo, TX05.1971
Skills
- Cost Control Improvements
- Team Building and Development
- Lean Manufacturing Principles
- Critical Thinking
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Verbal and Written Communication
- Relationship Building
- Customer Service
- Customer Retention Strategies
- De-escalation Techniques
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Creative Problem Solving
- Cultural Awareness and Sensitivity
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Computer Proficiency
- LiveChat Messaging
- Teamwork and Collaboration
- Inter-Department Collaboration
- Time Management
- Policies and Procedures Adherence
- Strong Analytical and Problem Solving Skills
Military
- Member of the Texas Army National Guard from December 1971 to December 1977. Distinguished service medal , honorable discharge with Excellent service award at discharge.
Boy Scouts of America
- Completed 20 years of volunteer service with the Boy Scouts of America from 1999 to 2019. Held positions of Cub den leader, Cub Pack Master, Boy Scout troop leader, Scout Master of Troop 163 in Guymon, Ok. During my tenure as Scout Master we promoted 17 scouts to the rank of Eagle Scout. Only 4 out of every 100 scouts ever reach the rank of Eagle Scout so 17 Eagle Scouts during my tenure is and excellent achievement. Also led my troop on 7 separate high adventure treks at scouting's most revered High Adventure Base, Philmont Scout Ranch.
Professional Management Style
- I strongly believe in exhibiting a style of management that empowers my team members to take ownership of our daily tasks as their own goals. I build an environment of open communication where my guidance and directions are clear, concise, and complete in detail. Through my teams cohesiveness we achieve our departmental goals, our store goals and our company goals.
- I am a very quick learner, dedicated to my team and company. I have enormous years of life and professional experiences and anxious to share those with my area of responsibility.
Timeline
Asset Protection Customer Host
Walmart
03.2022 - Current
Assistant Plant Manager
Seaboard Energy
02.2019 - 10.2021
Plant Superintendent
Seaboard Foods
08.1999 - 02.2019
Plant Superintendent
IBP / Tyson Foods
11.1974 - 08.1999
Grocery Stocker
Safeway Grocers
09.1972 - 11.1974
BBA - Business Administration
West Texas State University
High School Diploma -
Palo Duro High School
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