Summary
Overview
Work History
Education
Skills
Timeline
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Robert Harrell

Edenton,NC

Summary

With over two decades at Brightspeed, I've mastered the art of enhancing small to mid-sized business networks, specializing in Cisco systems and IP networking. My adept problem-solving skills, coupled with a robust technical proficiency in VoIP and Metro Ethernet circuits, have consistently driven customer satisfaction and technological advancements.

Overview

24
24
years of professional experience

Work History

Business Service Tech III

Brightspeed
Elizabeth City, NC
09.2000 - Current
  • 24 years as a Business Service Tech working mostly with small and mid-sized businesses to install, configured, maintain, and troubleshoot customers IT networks and phone systems. And installing and troubleshooting Circuits and Phone Lines for these business customers.

Education

Bachelor of Arts - Business Administration

North Carolina State University
Raleigh, NC
05-1989

Skills

  • Cisco CCNA certification obtained in 2000
  • IP Networking - Cisco, Adtran Meraki
  • Switching - Cisco, Adtran, and Meraki
  • Firewalls - Cisco, Meraki, Fortinet
  • VoIP - Cisco IP PBX/Voicemail, Hosted IP Phones, Avaya IP Office, ShoreTel/Mitel, SIP Trunks
  • T1 and ISDN installation and troubleshooting
  • 56K and Analog circuits
  • Fiber Metro Ethernet circuits installation and troubleshooting up to 100 Gbps speeds
  • ADSL and GPON installation and troubleshooting
  • POTS installation and troubleshooting

Timeline

Business Service Tech III

Brightspeed
09.2000 - Current

Bachelor of Arts - Business Administration

North Carolina State University

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Robert Harrell