Robert Harris
Bowlero Lanes
Idaho Falls,ID
18
years of professional experience
Detail-oriented Front Desk Agent experienced in enhancing guest satisfaction through exceptional customer service and effective problem-solving. Delivered strong relationship-building and administrative support in fast-paced environments, demonstrating adaptability and reliability. Managed front desk operations while maintaining a welcoming atmosphere and successfully handling multiple tasks.
Work History
Front Desk Agent
4 Months- Greeted and assisted guests, ensuring a welcoming atmosphere at front desk.
- Managed reservation system to efficiently handle guest bookings and inquiries.
- Processed check-ins and check-outs, maintaining accuracy in guest accounts.
- Responded promptly to customer inquiries, enhancing overall guest satisfaction.
- Handled cash transactions and maintained accurate financial records at front desk.
- Provided information on facility amenities and local attractions to enhance guest experience.
- Maintained cleanliness and organization of front desk area for optimal functionality.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Facilitated a welcoming environment, greeting guests upon arrival.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Flooring Installer
1 Year 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Cook
2 Months- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization in kitchen area, adhering to safety regulations.
- Operated kitchen equipment efficiently, ensuring proper functionality and safety protocols.
- Assisted in inventory management by tracking supplies and minimizing waste.
Cart Attendant and Stocker
- Assisted customers with collecting their grocery items, enhancing overall shopping experience.
- Collaborated with staff to optimize cart retrieval processes during peak shopping hours.
- Collected and organized shopping carts from parking lot to store entrance efficiently.
- Maintained cleanliness and orderliness of cart storage areas to ensure safety and accessibility.
Education
No Degree - Pottery, English, Band
Skills
Front desk management
Customer assistance
Customer service
Guest services
Guest relations
Verbal and written communication
Guest experience enhancement
Listening skills
Reception operations oversight
Timeline
Front Desk Agent
Bowlero Lanes
10.2025 - 02.2026Read More
Flooring Installer
IDF the Floor Store
05.2024 - 09.2025Read More
Cook
Burger King
07.2013 - 09.2013Read More
Cart Attendant and Stocker
Albertsons Grocery Store
03.2008 - 03.2008Read More
Skyline High School
No Degree from Pottery, English, Band
Read More