ROBERT HARTLINE
SPRING
Summary
Dynamic leader with a proven track record at shop ownership and at Christian Brothers Automotive Corporation, excelling in operations management and employee development. Spearheaded initiatives that significantly enhanced operational efficiency and team performance. Expert in fostering customer relationships and driving sales growth, with a keen focus on business operations and staff training. Achieves results by leveraging a comprehensive skill set in project management and community engagement.
Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations.
Tactful business owner with background independently managing and running automotive repair and collision centers with numerous brands and products. Adept at helping customers select perfect products for specific needs, handling inventory and supplies as well as keeping abreast with latest trends and products.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
6
6
years of professional experience
Work History
Shop Owner
Lighthouse Automotive
05.2023 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Managed day-to-day business operations.
General Manager
Christian Brothers Automotive Corporation
01.2020 - 05.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
Master Technician
Grogan's Mill Shell
09.2018 - 01.2021
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
BBA - Theology
Grace Theological
Cary, NC08-2014
Hank Hammer School Of Business - Business
Baylor University
Waco, TX05-2014
High School Diploma -
Pleasant Grove High School
Texarkana, TX05-1998
Skills
- Business operations
- Customer service background
- Staff hiring and training
- Community engagement
- Performance analysis
- Operations management
- Project management
- Employee development
Timeline
Shop Owner
Lighthouse Automotive
05.2023 - Current
General Manager
Christian Brothers Automotive Corporation
01.2020 - 05.2023
Master Technician
Grogan's Mill Shell
09.2018 - 01.2021
BBA - Theology
Grace Theological
Hank Hammer School Of Business - Business
Baylor University
High School Diploma -
Pleasant Grove High School
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