Robert Heredia
Sacramento,CA
Summary
Achieved high customer satisfaction ratings through effective team leadership and support. Enhanced team capabilities by implementing comprehensive training initiatives. Promoted a respectful workplace culture that empowered diverse team members to excel.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Supervisor
The Eisley, Greystar
Sacramento, CA
08.2024 - Current
- Communicated diagnostic findings to customers and outlined repair or service options.
- Executed installation of new equipment and delivered comprehensive training on operational and maintenance protocols.
- Assessed equipment functionality to identify and diagnose operational malfunctions.
- Secured EPA certification to uphold environmental compliance standards.
- Addressed customer complaints and inquiries to foster satisfaction and loyalty.
- Conducted inspections using Happy Co and Leo 247 platforms to uphold compliance and quality standards.
- Directed operations of a team of three staff members at a premier property with 405 units.
- Enforced adherence to safety protocols and policies to enhance workplace safety.
- Negotiated and secured vendor proposals for maintenance capital projects.
- Executed onsite processes to generate purchase orders efficiently.
- Supervised daily operations ensuring compliance with company policies and procedures.
Service Technician
Paloma (Lease Up) Greystar
Santa Ana, CA
10.2023 - 08.2024
- Processed warranty claims efficiently to ensure customer satisfaction.
- Executed punchwalks with meticulous attention to detail, ensuring all items met high-quality standards.
- Enhanced tenant satisfaction by proactively managing and resolving maintenance requests.
- Implemented preventative maintenance schedule to enhance operational efficiency of essential building systems.
- Enhanced maintenance team efficiency through strategic task delegation aligned with individual skills and strengths.
- Elevated safety standards within apartment complex through regular inspections and timely implementation of repairs.
- Streamlined communication with property management to expedite work order execution and project completion.
- Conducted thorough unit inspections before and after tenant move-ins to uphold quality living standards.
- Directed inventory management processes for tools, equipment, and materials to optimize operational efficiency.
- Implemented emergency response protocols for urgent situations, including water leaks and power outages.
Maintenance Supervisor
La Provence, FPI Management
Sacramento, CA
04.2022 - 10.2023
- Achieved timely completion of work orders through effective vendor scheduling.
- Delegated daily tasks to maintenance team, including work order assignments and miscellaneous responsibilities.
- Overhauled turn board updates and ensured timely completion of all tasks.
- Managed inventory ordering processes to ensure timely acquisition of necessary items.
- Assisted in obtaining quotes for major projects and renovations. Facilitated communication with vendors to gather estimates. Supported project planning by compiling cost information.
- Oversaw installation and repair of appliances, ensuring operational efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Achieved EPA certification to ensure compliance with environmental regulations.
- Enhanced equipment reliability through implementation of a preventive maintenance program and systematic scheduling of routine inspections.
- Enhanced equipment reliability through implementation of a preventive maintenance program and scheduling of routine inspections.
Lead Service Technician
The Reserve at Capital Center, Sequoia Equities
Sacramento, CA
07.2017 - 03.2022
- Executed completion of work orders and efficiently closed out tasks in OneSite RealPage.
- Executed apartment turnover processes to ensure readiness for resident occupancy.
- Assisted in installation and repair of various appliances. Supported customers with troubleshooting and maintenance tasks. Collaborated with team members to ensure timely service delivery.
- Executed lockout repair procedures to ensure safety compliance and operational efficiency.
- Executed rapid on-call emergency response protocols to ensure safety and efficiency.
- Assisted with sink installations and garbage disposal repairs. Supported plumbing tasks including snaking toilets and other fixtures. Provided maintenance and troubleshooting for plumbing systems.
- Executed drywall repair projects to restore structural integrity and enhance aesthetic appeal.
- Executed water heater repair and installation services with precision.
- Obtained HVAC EPA certification to ensure compliance with environmental regulations.
- Recognized as Service Technician of the Year for outstanding performance in 2019.
- Enhanced customer satisfaction through prompt and effective resolution of technical issues.
- Minimized equipment downtime through proactive maintenance checks and timely resolution of potential issues.
Maintenance Technician
Savannah Court, FPI Management
Sacramento, CA
10.2015 - 07.2017
- Executed regular inspections of apartments and common areas to ensure optimal living conditions.
- Streamlined work order completion by prioritizing tasks according to urgency and collaborating with property management staff.
- Minimized downtime for essential building systems through proactive routine preventative maintenance on HVAC, plumbing, electrical, and other critical components.
- Optimized inventory management processes to ensure sufficient stock levels of essential repair parts and supplies.
- Enhanced resident retention rates by delivering exceptional maintenance services that consistently surpass expectations.
Education
High School Diploma -
Visual And Performing Arts Charter School
Sacramento, CA06.2005
Skills
- Customer Service
- Preventive Maintenance
- Work Documentation
- Project Oversight
- Equipment Troubleshooting
- Time Tracking
- Scheduling and Coordination
- Safety Procedures Adherence
- Plumbing
- Inventory Management
- Equipment Inspection
- Installation and Repair
- Problem and Issue Resolution
- HVAC Repair
- Team Collaboration
- Task Delegation
Certification
- EPA Certification
Timeline
Service Supervisor
The Eisley, Greystar
08.2024 - Current
Service Technician
Paloma (Lease Up) Greystar
10.2023 - 08.2024
Maintenance Supervisor
La Provence, FPI Management
04.2022 - 10.2023
Lead Service Technician
The Reserve at Capital Center, Sequoia Equities
07.2017 - 03.2022
Maintenance Technician
Savannah Court, FPI Management
10.2015 - 07.2017
High School Diploma -
Visual And Performing Arts Charter School