ROBERT HERNANDEZ
Summary
With over 15 years of extensive experience in sales, management, and computer CRM software. High energy, exceptional communication skills, drive, and successful as an independent worker. Reliable and professional closer excelling with minimal oversight. Thrives in team environments and collaborates effectively. Consistently delivers outstanding results in all phases of client services. Proficient in multiple data and CRM programs, as well as MS software products, Ytel, and Debt Pay Pro CRM software.
Overview
10
10
years of professional experience
Work History
Sales and Enrollment Specialist
Inland Debt Management
- Communicated directly with public consumers seeking debt solutions with financial hardships, providing all sales needs
- Take multiple inbound calls to meet sales numbers and handle clients concerns and needs
- Make outbound calls to follow up on mail and web leads to advise potential clients on programs and options they may qualify for
- Multi-task on a dual screens to input clients info as well as complete an esign enrollment to sign potential clients up for services.
Sales and Processing Manager
Student Loan Council
01.2016 - 01.2019
- Communicated directly with public consumers seeking Student Loan Document services, providing all sales needs
- Ensured clients are eligible and qualify for student loan programs such as IDR, Income Based, PAYE etc.
- Handled high volume of over 50 inbound/outbound calls, managing multiple lines while providing excellent customer service
- Maintained quality assurance and compliance measures set within the organization and clients
- Coordinated any synchronization of customer specific needs and desires with adequate product lines
- Knowledge of Program guidelines as well as communicate directly with creditors for clients that are in default and/or being garnished.
Sales and Closing Manager
Morgan Drexen
01.2009 - 01.2016
- Communicated directly with public consumers seeking Debt solutions, providing all sales needs
- Achieved rank of number one in sales professional within 4 months of hire out of 60 employees
- Promoted to Sales Closer Manager responsible for ensuring sales goals are met
- Served as mentor to junior team members
- Developed department's first incentive performance plan which motivated staff and resulted in a 20% increase in goal requirements
- Managed the day-to-day tactical and long-term strategic activities within the business.
Skills
- Marketing knowledge
- Exceptional communication
- Applicant screening
- Client Relationship Building
- Excellent Phone Demeanor
- Sales experience
- Customer service expertise
- Workflow Optimization
References
References available upon request
Timeline
Sales and Processing Manager
Student Loan Council
01.2016 - 01.2019
Sales and Closing Manager
Morgan Drexen
01.2009 - 01.2016
Sales and Enrollment Specialist
Inland Debt Management
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