Robert Hernandez

Marketing with prospective and/or current owners within resorts. Schedule guests to meet with a representative for a presentation.

• Served as a positive and professional brand ambassador.
• Partner with the resort staff to receive arrival sheets of guests checking in.
• Screen and qualify potential customers based on company guidelines.
• Make sales-tour reservations and collect required deposits.
• Distribute parking passes, activity schedules and area brochures to the guest.
• Greeted and presented to prospective customers to encourage attendance at sales presentations.
• Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually.
• Meet production standards on a weekly basis.
• Supported the marketing team in keeping excellent performance and business standards.
• Provided support in the planning, coordination, and execution of daily tasks with management.
• Provided administrative support that enhanced marketing efforts and streamlined operations.
• Analyzed customer feedback to identify actionable insights for team improvements.
• Contributed to brainstorming sessions that generated new marketing strategies with management.
• Assisted with communication strategies to support business objectives.
• Worked closely with guests to determine appropriate marketing offerings for business needs.
• Delivered marketing strategy updates to upper-level management.

Marketing with prospective and/or current owners within the resort. Schedule guests to meet with a representative for a presentation.

• Promoted brand values to enhance customer engagement.
• Partner with the resort staff to receive arrival sheets of guests checking in.
• Screen and qualify potential customers based on company guidelines.
• Make sales-tour reservations and collect required deposits.
• Distribute parking passes, activity schedules and area brochures to the guest.
• Greet, present and incentivize prospective customers to attend sales presentation in accordance with all company policies, compliance standards and requirements while maintaining excellent performance goals.
• Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, and set and review performance goals weekly, monthly and annually.
• Meet and exceed production standards on a weekly basis.