Robert Hernandez
Specs Liquor And Bar Supply
Abilene,TX
9
years of professional experience
Dynamic front desk associate with a strong focus on customer service and problem-solving. Committed to enhancing customer experiences and ensuring operational efficiency.
Work History
Sales Associate
11 Months- Managed inventory levels to maintain product availability and timely replenishment.
- Assisted in merchandising displays to enhance product visibility and appeal.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Front Desk Receptionist
3 Years 1 Month- Managed front desk operations, ensuring efficient guest check-in and checkout processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new receptionists on operational procedures and customer service standards.
- Monitored and updated reservation systems to ensure accurate booking information for guests.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
- Collected payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Front Desk Receptionist
2 Years 2 Months- Maintained cleanliness and organization of reception area, enhancing overall guest experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Provided basic technical support for front office equipment, minimizing downtime.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Collected payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed front desk operations, ensuring efficient guest check-in and checkout processes.
- Collected room deposits, fees, and payments.
- Handled assignments independently with good judgement and critical thinking skills.
Store Manager
6 Years 2 Months- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Developed staff schedules, balancing labor costs with operational needs for efficiency.
- Managed cash handling procedures, ensuring accuracy and security in daily transactions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Education
High School Diploma
Skills
Excellent Customer service
Point of sale
Teamwork and collaboration
Time management
Attention to detail
Problem-solving
Decision-making
Flexible and adaptable
Dependable and responsible
Computer skills
Friendly
positive attitude
Languages
English
Full Professional
Timeline
Sales Associate
Specs Liquor And Bar Supply
12.2023 - 11.2024Read More
Front Desk Receptionist
Marriott
09.2021 - 10.2024Read More
Front Desk Receptionist
Marriott
09.2021 - 11.2023Read More
Store Manager
Subway
06.2015 - 08.2021Read More
Santo High School
High School Diploma
Read More