Robert Hesse
Ventura's Water Store
Whittier,CA
13
years of professional experience
Experienced retail and sales professional with 9+ years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing, friendly personality. Committed to developing long-term relationships to foster recurring business and guarantee a high level of customer satisfaction. Recently relocated to Whittier area from Ventura.
Work History
Retail Sales Lead
3 Years 11 Months- Processed payments and created customer accounts using POS system.
- Led daily operations and ensured optimal customer service at all times.
- Trained and mentored new sales associates to enhance team performance and product knowledge.
- Operated company vehicles including a forklift.
Front Desk Agent
6 Months- Patrolled the property, locked up at the end of shifts, and performed phone and computer tasks while managing multiple responsibilities.
- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Resolved guest inquiries and complaints promptly, maintaining high service standards.
- Frequently upsold guests on room upgrades.
Shift Supervisor
2 Years 5 Months- Prepared various ice cream treats using liquid nitrogen.
- Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
- Trained new employees on service protocols and ice cream preparation techniques.
- Implemented inventory management practices to reduce waste and improve efficiency.
- Recognized for promotion to Manager in March 2020, then shop closed due to the COVID-19 pandemic.
Post-Production Intern
2 Months- Worked closely with the director and editor in the post-production of a documentary film transcribing interviews, logging b-roll, and providing feedback in an office-like environment.
Courtesy Clerk/Drop Clerk
3 Years 2 Months- Operated in a fast-paced retail environment, bagged groceries, and performed various tasks.
- Provided exceptional customer service, ensuring positive shopping experiences for all patrons.
- Assisted with inventory management, restocking shelves to maintain product availability.
Education
Bachelor of Arts
Skills
Team leadership
Cash management
Inventory management
Time management
Written and verbal communication
Customer engagement
Timeline
Retail Sales Lead
Ventura's Water Store
08.2022 - 07.2026Read More
Front Desk Agent
Cliff House Inn on the Ocean
01.2022 - 07.2022Read More
Shift Supervisor
Sub Zero Ice Cream
10.2017 - 03.2020Read More
Post-Production Intern
McKiernan Productions
06.2017 - 08.2017Read More
Courtesy Clerk/Drop Clerk
Ralphs Grocery Company
07.2013 - 09.2016Read More
UC Santa Barbara
Bachelor of Arts
Read More