Robert Hill
Elk Grove,CA
Summary
Assistant Store Team Leader with leadership experience and exceptional people skills. Versed in project management and team member development. Reliable employee with 16 years experience at Raley's. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Practiced in customer relations and community involvement. Skilled in providing creative solutions to customer complaints. Trains team members to complete their job effectively and through adversity.
Overview
15
15
years of professional experience
Work History
Assistant Store Team Leader
Bel Air
Sacramento, CA
08.2018 - Current
- Recruited individuals with talent, drive and experience to add dimension to organization
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Maintained open door policy to help employees feel comfortable voicing concerns.
- Coached employees to help each reach true potential and expand skill sets.
Operations Team Leader
Bel Air
Elk Grove, CA
12.2017 - 08.2018
- Managed up to 100 team members and outside contractors and vendors.
- Determined effective schedules and managed daily workflow.
- Trained, mentored and motivated employees to maximize team productivity.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
Assistant Team Lead
Raley’s
Placerville, CA
04.2015 - 12.2017
- Trained staff to deliver outstanding customer service
- Addressed and corrected team member communication issues in a tactful and effective manner
- Contributed to merchandising ideas at team meetings
Clerk
Raley's
Galt, CA
05.2009 - 04.2015
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when loads were received
- Reorganized the sales floor to meet company demands, including building and tearing down displays
Education
Associates - Behavioral And Social Sciences
Cosumnes River College
Sacramento, CA05.2014
Associate of Arts - Liberal Arts
Cosumnes River College
Sacramento, CA05.2014
Retail Management Certificate - Retail Management
Fresno City College
OnlineSkills
- Results-oriented
- Creative Problem Solving
- Training and development
- Adaptable and Flexible
- Team Leadership
- Team Cooperation
- Strong Communication and Interpersonal Skills
Timeline
Assistant Store Team Leader
Bel Air
08.2018 - Current
Operations Team Leader
Bel Air
12.2017 - 08.2018
Assistant Team Lead
Raley’s
04.2015 - 12.2017
Clerk
Raley's
05.2009 - 04.2015
Associates - Behavioral And Social Sciences
Cosumnes River College
Associate of Arts - Liberal Arts
Cosumnes River College
Retail Management Certificate - Retail Management
Fresno City College
Similar Profiles
Corinne WestCorinne West
Sales Associate at Bel AirSales Associate at Bel Air
Andrew LaRussaAndrew LaRussa
Assistant Team Lead at Bel AirAssistant Team Lead at Bel Air
Noah JohnsonNoah Johnson
Dairy Clerk at Bel AirDairy Clerk at Bel Air