Robert Hill
Summary
Knowledgeable and dedicated customer service professional with extensive experience in information technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield
04.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Glock
01.2018 - 02.2020
- Provide professional customer and personal service by analyzing and addressing customer concerns using established procedures to answer, screen and appropriately forward all calls
- Answer and properly direct all inbound calls
- Receive and correctly forward all inbound faxes
- Verify Armorer certifications for incoming parts orders
- Accurately sort, fax and or mail invoices daily
- Perform other clerical duties, support company management with projects and research requirements, and assist other departments as assigned
- Work regularly scheduled shifts within our hours of operation and may be asked to work overtime and weekends when needed to reach deadlines and for special programs or company events.
Customer Service Representative
Target
12.2016 - 04.2017
- Assembled partial and full products and components for door handles
- Acquired knowledge of complicated machinery to perform the task at hand
- Packaged parts for shipment
- Performed quality control for parts that were assembled
- Inspected car parts for defects before loading them on to a jig and before stocking the pallets
- Assembled bolsters on Honda's door panel at a pace.
Production Team Member
Honda
01.2014 - 01.2016
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
- Loaded and unloaded materials and assemblies weighing as much as [Number] pounds.
- Set up, operated and maintained production machinery.
Education
Bachelor of Science - Information Technology
Kaiser University
Skills
- Linux
- Salesforce
- Google Suite
- Microsoft Office
- Microsoft Windows
- Adobe Creative Suite
Affiliations
- Alpha Phi Omega Service Fraternity Inc.
Timeline
Customer Service Representative
Blue Cross Blue Shield
04.2023 - 10.2023
Customer Service Representative
Glock
01.2018 - 02.2020
Customer Service Representative
Target
12.2016 - 04.2017
Production Team Member
Honda
01.2014 - 01.2016
Bachelor of Science - Information Technology
Kaiser University
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