Robert Holbrook
Syracuse
Summary
Skilled Automotive Technician with a proven track record at AB Hadley, adept in damage assessment and customer communication. Demonstrates exceptional leadership and negotiation skills, ensuring business growth and high-quality service delivery.
Energetic and diligent with strong aptitude for problem-solving and hands-on work. Possesses foundational knowledge in vehicle diagnostics and repair, paired with skills in bodywork and mechanical systems. Committed to delivering high-quality service and ensuring vehicle safety and performance.
Overview
15
15
years of professional experience
Work History
Automotive Technician
Precision Automotive
03.2021 - 07.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Master Automotive Technician
AB Hadley
08.2018 - 03.2021
- Trained other employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Cultivated a loyal client base through personalized consultations and bids, listening attentively to each individual's needs before recommending appropriate solutions.
Auto Mechanic
Pearson Automotive
03.2015 - 03.2018
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Ensured customer trust by transparently discussing the processes and potential complications that may arise during the course of repairs.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
Owner/Operator Automotive Repair
Autocrew
02.2009 - 02.2015
- Managed daily operations for ensuring smooth business functions and high-quality service.
- Addressed client needs, delivering tailored solutions and maintaining strong relationships.
- Provided exceptional customer service, addressing client concerns promptly, professionally, and courteously at all times.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Gathered information through research and vendor inquiries to provide job estimates.
Education
No Degree - Automotive Body Repair
Weber State University
Ogden, UTSkills
- Claims evaluation
- Damage assessment
- Policy interpretation
- Customer communication
- Negotiation skills
- Installations and repairs
- Replacing parts
Timeline
Automotive Technician
Precision Automotive
03.2021 - 07.2024
Master Automotive Technician
AB Hadley
08.2018 - 03.2021
Auto Mechanic
Pearson Automotive
03.2015 - 03.2018
Owner/Operator Automotive Repair
Autocrew
02.2009 - 02.2015
No Degree - Automotive Body Repair
Weber State University
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