Robert Hooker
O'Fallon,IL
Summary
Sales Associate with expertise in customer relationship management and problem-solving. Demonstrated success in enhancing client experiences and building loyalty through effective communication and product knowledge. Experience includes roles as Delivery/Training Coordinator and Screen Technician, showcasing versatility and commitment to service excellence.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ace Hardware
O'Fallon, IL
05.2022 - Current
- Facilitated product selection and addressed customer inquiries to enhance satisfaction.
- Maintained store organization and cleanliness to optimize shopping experience.
- Managed inventory collaboratively with team members to ensure availability.
- Delivered product demonstrations to improve customer understanding of features.
- Processed returns and exchanges efficiently in accordance with store policies.
- Engaged customers in friendly conversations to foster rapport and loyalty.
Education
High School Diploma -
O'Fallon Township High School
O'Fallon, IL05-2022
Skills
- Customer relationship management
- Product expertise
- Visual merchandising
- Team collaboration
- Client engagement
- Active listening
- Multitasking
- Follow-up strategies
- Negotiation skills
- Complex problem solving
Timeline
Sales Associate
Ace Hardware
05.2022 - Current
High School Diploma -
O'Fallon Township High School