Robert Jennings
Portland,OR
Summary
Experienced Bell Captain with a track record of supervising operations and training staff. Recognized for enhancing guest experiences through effective coordination and attention to detail, driving high levels of customer satisfaction.
Overview
12
12
years of professional experience
Work History
Driver
Lyft
Portland, OR
06.2021 - Current
- Navigated city routes efficiently, ensuring timely passenger pickups and drop-offs.
- Maintained high customer satisfaction through effective communication and service excellence.
- Assisted passengers with luggage and special requests, enhancing overall ride experience.
- Monitored vehicle performance, reporting maintenance needs to optimize safety and reliability.
Bell Person
Hilton Downtown Portland
Portland, OR
02.2019 - 01.2026
- Provided exceptional guest service, ensuring smooth arrivals and departures.
- Assisted guests with luggage handling and transportation coordination.
- Collaborated with front desk staff to facilitate efficient check-in processes.
- Maintained cleanliness and organization of lobby and entrance areas.
Bell Captain
Holiday Inn Portland Airport
Portland, OR
12.2014 - 01.2019
- Coordinated daily bell staff schedules to optimize workflow and coverage during peak hours.
- Oversaw luggage handling processes, maintaining efficiency and safety for all guests' belongings.
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained new team members on hotel policies, procedures, and customer service standards.
Education
No Degree - Film Studies
New York University
Remote06-2028
Skills
- Time management
- Valid driver's license
- Customer service
- Safety compliance standards
Timeline
Driver
Lyft
06.2021 - Current
Bell Person
Hilton Downtown Portland
02.2019 - 01.2026
Bell Captain
Holiday Inn Portland Airport
12.2014 - 01.2019
No Degree - Film Studies
New York University