Robert Johnson

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Monitoring Remote Sites/Via CCTV's and Lenel Alarm Systems
• Receiving patrol updates and emergency situations from remote sites via email and phone calls.
• Using Lenel alarm system to activate and deactivate access cards
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Responded quickly to emergency situations to assess and deflect issues.

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• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded quickly to incidents and assessed active situations for security concerns.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Interacted assertively but non-confrontationally with personnel and general public.
• Investigated suspicious activities and persons to maintain security of premises.
• Wrote detailed reports of all security breaches and investigations.
• Issued access cards to authorized personnel to monitor access points.

• Provided clients with a service of protection for the facility, employees and property.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Patrolled and monitored premises in company vehicle, and by foot.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Regulated vehicle and pedestrian traffic onto building grounds.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Responded quickly to incidents and assessed active situations for security concerns.
• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

• Monitored surveillance cameras and alarm systems to detect suspicious activity.
• Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
• Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
• Implemented and maintained loss prevention programs in close collaboration with store management.