Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christine Johnson

LEES SUMMIT,MO

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Medical Assistant

Connexion Point INC
Sandy , UT
01.2020 - 02.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Life Insurance Sales Agent /Customer Service Representative

Insurance IQ
Provo, UT
03.2016 - 02.2019
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Created successful strategies to develop and expand customer sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Customer Service Representative/Translator and Interpreter

ACS Xerox
Sandy, UT
03.2010 - 08.2014
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative/Sales Associate Specialist

Melaleuca - The Wellness
Rexburg, ID
02.2007 - 08.2009
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Bachelor of Science - Business Administration And Management

WGU
Utah Online
07-2027

Associate of Science - Medical assistance

Brigham Young University - Idaho
Rexburg, ID
07-2009

Skills

  • Scheduling
  • Paperwork Processing
  • Product Demonstration
  • Good work Ethics
  • Reliable/Trustworthy
  • Inbound and Outbound Calling

Certification

  • I have MO Health life insurance license plus 13 other state.

Languages

Haitian Creole
Native/ Bilingual
Spanish
Native/ Bilingual
French
Native/ Bilingual

Timeline

Customer Service Representative/Medical Assistant

Connexion Point INC
01.2020 - 02.2023

Life Insurance Sales Agent /Customer Service Representative

Insurance IQ
03.2016 - 02.2019

Customer Service Representative/Translator and Interpreter

ACS Xerox
03.2010 - 08.2014

Customer Service Representative/Sales Associate Specialist

Melaleuca - The Wellness
02.2007 - 08.2009

Bachelor of Science - Business Administration And Management

WGU

Associate of Science - Medical assistance

Brigham Young University - Idaho

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Christine Johnson