Robert Johnson
Tempe,AZ
Summary
Patient Engagement Specialist with background in coordinating patient care with scheduling to improve patient satisfaction. My engagement skills allow me to have a trust worthy & understanding approach to the patients to build a strong relationship with prospect. I am also proficient in using digital software for improved communication and delivery. and skilled in building strong relationships with patients. Successful at implementing strategies that enhance patient engagement, leading to improved health outcomes.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Patient Engagement Specialist
Monogram Health
Tempe, Arizona
02.2024 - Current
- Connected with prospective members and patients to build rapport. In attempt to schedule medical appointments to meet their health needs & concerns
- Verified members private information before proceeding with scheduling to secure HIPAA Verification.
- Communicated with clinicians and care team to meet patients questions or requests/ needs.
- Empathized patients concerns for a better engagement of the call
Bistro Clerk
AJs Fine Foods
Phoenix
09.2022 - 01.2024
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Inspected kitchen equipment and appliances every day of the week to verify functional operation.
Front Desk Operator
YMCA Valley of the Sun
Phoenix, AZ
06.2022 - 12.2022
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Customer Service Representative
TransPerfect Connect
Phoenix, Arizona
01.2022 - 03.2022
- Maintained high standards of customer service by building relationships with clients
- Responded to customer calls swiftly resolve issues and answer questions
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service
Education
Central High School
Phoenix, ArizonaSkills
- Patient scheduling
- HIPAA compliance
- Submitting accurate notations health records
- Team communication
- Empathetic
- Goal driven
- Critical Analyzing
- Proactive Optimization
Timeline
Patient Engagement Specialist
Monogram Health
02.2024 - Current
Bistro Clerk
AJs Fine Foods
09.2022 - 01.2024
Front Desk Operator
YMCA Valley of the Sun
06.2022 - 12.2022
Customer Service Representative
TransPerfect Connect
01.2022 - 03.2022
Central High School