Robert JOHNson IV
Floral Park,NY
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Resourceful Rink Manager known for high productivity and efficient task completion. Skilled in facility management, customer service, and event coordination. Excel at communication, leadership, and problem-solving to ensure seamless operations and positive guest experiences.
Overview
6
6
years of professional experience
Work History
Server
Cinco De Mayo Mexican Restaurant
Taneytown, MD
05.2024 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Freezer Order Filler
Stoney Point Farm Market
Littlestown, PA
04.2024 - 08.2024
- Assisted in organizing and stocking merchandise within the freezer.
- Loaded products into freezers for storage and shipment.
- Verified accuracy of orders before loading onto trucks for delivery.
- Monitored temperature levels within the freezer to ensure safety standards were met.
- Operated forklift, pallet jack, and other equipment as necessary for order fulfillment.
- Maintained cleanliness of work area by sweeping and mopping floors regularly.
- Inspected product labels to verify correct product was being loaded into freezers.
- Performed regular maintenance checks on all equipment used in the warehouse freezer.
- Organized and maintained inventory of fresh, frozen, and cured meats.
- Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
- Prepared cuts of beef, pork, veal, lamb and poultry to customer specifications.
- Trained new employees in proper safety procedures for handling meat products.
- Assisted customers with special orders or requests for certain cuts of meat.
- Ensured that all food safety regulations were followed at all times while preparing food.
Ice Rink Attendant
Griffs Georgetown Ice Arena
Hudsonville, MI
05.2018 - 05.2022
- Greeted customers, answered inquiries and provided general information about the ice rink.
- Assisted in setting up the ice rink for events such as public skating sessions, hockey games and figure skating competitions.
- Checked admission tickets and collected fees from patrons entering the facility.
- Cleaned and maintained rental skates between uses.
- Provided skates to customers, assisted them with lacing up their skates and helped them adjust their skate sizes if necessary.
- Performed daily maintenance tasks such as sharpening blades on skates, cleaning surfaces of the ice rink, sweeping floors and emptying garbage cans.
- Monitored activities on the ice rink to ensure that all participants followed rules and regulations while using proper techniques when skating or playing hockey.
- Ensured proper maintenance, upkeep and cleanliness of the rink facility.
Education
High School Diploma -
Jenison High School
Jenison, MI05-2022
Some College (No Degree) - Accounting And Finance
Stevenson University
Owings Mills, MDSkills
- Order Management
- Food Running
- Guest Engagement
- Table Setting
- Table Bussing
- Food inspection
- Safe Food Handling
- Order delivery practices
- Point of sale operation
- Point of Sale (POS) system operations
- Zamboni operation
- Building Security
- Meat packaging
- Deboning meat
- Meat Preparation
- Meat Cutting
- Meat weighing and labeling
- Waste Reduction
- Portion sizing
Affiliations
- I play competitive ice hockey at the junior level for a team in Long Beach, New York.
Languages
English
Professional
Spanish
Limited
Italian
Elementary
Accomplishments
- I graduated high school with a 4.3 GPA, took 6 APs, and had a top SAT score of 1230.
- I was a member of NJHS and NHS throughout school.
References
References available upon request.
Timeline
Server
Cinco De Mayo Mexican Restaurant
05.2024 - 08.2024
Freezer Order Filler
Stoney Point Farm Market
04.2024 - 08.2024
Ice Rink Attendant
Griffs Georgetown Ice Arena
05.2018 - 05.2022
High School Diploma -
Jenison High School
Some College (No Degree) - Accounting And Finance
Stevenson University
Similar Profiles
Maria GarciaMaria Garcia
Server at Cinco De Mayo Mexican RestaurantServer at Cinco De Mayo Mexican Restaurant
Jessica HannaJessica Hanna
Waitress at Cinco De Mayo Mexican RestaurantWaitress at Cinco De Mayo Mexican Restaurant
Rahaf MohamadRahaf Mohamad
Service Manager at Cinco De Mayo Mexican RestaurantService Manager at Cinco De Mayo Mexican Restaurant