Summary
Overview
Work History
Education
Skills
Timeline
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Robert Johnston

Rochester,MN

Summary

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.


Overview

9
9
years of professional experience

Work History

Shift Manager

Caribou Coffee
06.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Service Leader

Chipotle
12.2021 - 10.2023
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Maintained detailed records of customer interactions, enabling accurate reporting and analysis to inform future improvements.

Teacher's Assistant

Tender Years Child Development
07.2020 - 08.2021
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
  • Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with parents and staff.

Recovery Worker

BJ's Wholesale
10.2016 - 07.2020
  • Greeted customers in a friendly and professional manner
  • Assisted customers with locating items and providing product information
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Consistently ranked in the top 3 of 25 front end employees

Education

Bachelor of Arts - History

Indiana University of Pennsylvania
Indiana, PA
05-2023

Skills

  • Management
  • Leadership
  • Employee Training
  • Critical Thinking
  • Energetic and enthusiastic
  • Punctual and reliable

Timeline

Shift Manager

Caribou Coffee
06.2024 - Current

Service Leader

Chipotle
12.2021 - 10.2023

Teacher's Assistant

Tender Years Child Development
07.2020 - 08.2021

Recovery Worker

BJ's Wholesale
10.2016 - 07.2020

Bachelor of Arts - History

Indiana University of Pennsylvania

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