Robert Jones
Daniels,WV
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Automotive Sales Consultant
L&S Toyota Of Beckley
08.2019 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
Finance Manager
Mountaineer Ford Automotive LLC
09.2015 - 07.2019
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Evaluated and negotiated contracts to procure favorable financial terms.
Sales Representative
State Equipment, Inc.
07.2014 - 08.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
State Trooper
West Virginia State Police
03.2013 - 07.2014
- Exercised sound judgment under high-pressure situations, making critical decisions that protected lives and property.
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Promoted positive image of the department by maintaining a high level of professionalism and integrity in all interactions with the public.
- Enhanced public safety by conducting thorough traffic stops and identifying potential criminal activity.
- Supported successful investigations by meticulously collecting, preserving, and documenting evidence in accordance with established procedures.
Sales Consultant
Mountaineer Automotive LLC
08.2011 - 03.2013
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
State Trooper
West Virginia State Police
09.2009 - 08.2011
- Exercised sound judgment under high-pressure situations, making critical decisions that protected lives and property.
- Promoted positive image of the department by maintaining a high level of professionalism and integrity in all interactions with the public.
- Supported successful investigations by meticulously collecting, preserving, and documenting evidence in accordance with established procedures.
Education
Regents Bachelor of Arts -
West Virginia University Institute of Technology
Beckley, WV05.2024
Skills
- Resilience Under Pressure
- Follow-up Techniques
- Strong negotiation skills
- Goal-oriented mindset
Timeline
Automotive Sales Consultant
L&S Toyota Of Beckley
08.2019 - Current
Finance Manager
Mountaineer Ford Automotive LLC
09.2015 - 07.2019
Sales Representative
State Equipment, Inc.
07.2014 - 08.2015
State Trooper
West Virginia State Police
03.2013 - 07.2014
Sales Consultant
Mountaineer Automotive LLC
08.2011 - 03.2013
State Trooper
West Virginia State Police
09.2009 - 08.2011
Regents Bachelor of Arts -
West Virginia University Institute of Technology
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