Robert Jones
Chelsea,OK
Summary
Results-driven travel industry professional with great sales, service and planning abilities. Focused on increasing sales and retaining key business with proactive strategies and above-and-beyond support. Excels under pressure and in fast-paced environments with great multitasking abilities.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Ensemble Health Partners
Claremore, Oklahoma
07.2024 - Current
- Compiled information from patients and caregivers or family members to identify care concerns.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Communicated financial obligations to patients and collected fees at time of service.
Flight Attendant
Flight Services International
Humble, TX
04.2023 - 08.2023
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
Retail Sales Associate
T-Mobile
Owasso, OK
01.2022 - 03.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
Travel Consultant
Cxloyalty
Tulsa, OK
05.2021 - 12.2021
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Tracked customer satisfaction ratings through surveys and feedback forms.
- Advised clients on foreign currency exchange rate fluctuations when booking international trips.
Education
High School Diploma -
Chelsea High School
Chelsea, OK05-2011
Skills
- Exceptional customer service
- Documentation preparation
- International reservations
- Epic software proficiency
- Epic billing
- Epic patient access
- Outpatient check-in
- Emergency room check-in
- Payment processing
- Credit card processing
References
References available upon request.
Certificates
- CRCR November 2024
Timeline
Patient Access Representative
Ensemble Health Partners
07.2024 - Current
Flight Attendant
Flight Services International
04.2023 - 08.2023
Retail Sales Associate
T-Mobile
01.2022 - 03.2023
Travel Consultant
Cxloyalty
05.2021 - 12.2021
High School Diploma -
Chelsea High School