Robert J. Owen
West Jordan,UT
Summary
Hands-on application support candidate with many years of experience keeping office technology, billing tools, scheduling records, databases, spreadsheets, printers, scanners, email, and user workflows working in a small healthcare-adjacent office. I have usually been the person staff came to when a system was not behaving, a record needed to be found, a workflow needed to be cleaned up, or a report needed to be built. My background is strongest in practical troubleshooting, documentation, user support, database-driven office systems, billing and scheduling workflows, and careful handling of records. I have not worked in Epic, HL7, or lab interfaces yet, but I am willing to train, certify, and do the careful learning required for healthcare application support.
Overview
26
26
years of professional experience
Work History
Skills Renewal and Career Development
09.2022 - Current
- Refreshed computer, digital literacy, document management, online collaboration, workplace communication, and career-readiness skills after time away from the workforce.
- Continued hands-on technology practice through PC maintenance, device setup, Windows support, home networking, printer/scanner troubleshooting, hardware upgrades, software configuration, and documentation.
- Focused current job search on roles where steady troubleshooting, careful documentation, user support, and practical business-system experience are useful.
Business Manager / IT Support / Billing Operations
Jordan West Family Counseling
West Jordan, UT
10.2007 - 09.2022
- Kept the office systems running for billing, scheduling, records, reporting, staff support, and daily operations in a small professional counseling office.
- Helped staff with real day-to-day technology problems: slow or failing workstations, software errors, login or access issues, printers and scanners, email trouble, phone issues, and files that needed to be found or cleaned up.
- The tools I used most were Medisoft and Advantage Database, along with Microsoft Office, Excel, Access, Google Workspace, Windows PCs, scanners, printers, routers, switches, backups, and phones.
- Built and maintained spreadsheets, Access/database tools, tracking lists, internal records, and reporting files used for billing work, scheduling accuracy, records follow-up, and office management.
- Looked for patterns when staff kept running into the same problem, then fixed what I could, documented the workaround, or worked with a vendor when the fix was outside the office.
- Documented procedures in plain language so staff could repeat common tasks without guessing, especially around billing, records, scanning, office workflows, and routine technology use.
- Coordinated with outside vendors for software, phone, hardware, and office technology issues, including explaining the problem, testing the fix, and confirming that staff could get back to work.
- Handled confidential records and office information carefully while supporting billing, scheduling, documentation, and other administrative workflows.
- Set up and maintained workstations, printers, scanners, network equipment, backups, and basic office hardware so the business could continue operating without a separate IT department.
Teller / Lead Teller / Assistant Manager
KeyBank
Twin Falls, ID
12.2000 - 06.2007
- Supported branch operations in a regulated environment where accuracy, confidentiality, documentation, customer service, and following procedure mattered every day.
- Trained and coached tellers, explained procedures clearly, helped keep work moving during busy periods, and handled escalated customer or operational issues.
- Resolved problems by gathering the facts, checking records or transaction details, documenting what happened, and escalating issues when needed.
Education
Associate of Science - Computer Science and Information Systems
Salt Lake Community College
Salt Lake City, UT05-2015
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UT05-2015
Certificate of Proficiency - Database Information Systems
Salt Lake Community College
Salt Lake City, UT05-2015
Certificate of Proficiency - Business and Personal Computing
Salt Lake Community College
Salt Lake City, UT05-2015
Skills
- Staff tech support
- Business systems
- Healthcare-adjacent office work
- Data and reporting
- Documentation and training
- Microsoft Excel
- Microsoft Access
- SQL
- Database design
- Written procedures
- Staff guidance
- Issue notes
- Vendor communication
- Workflow cleanup
- Plain-language troubleshooting steps
Practical Skills
- Staff tech support: fixed software errors, login and access problems, Windows PC trouble, email issues, printers, scanners, phones, small-office network gear, and the everyday problems that stopped staff from working.
- Business systems: billing workflows, scheduling records, database tracking, internal documentation, spreadsheet tools, and operational reporting.
- Healthcare-adjacent office work: Medisoft, Advantage Database systems, confidential records, compliance-minded documentation, and support for counseling-office operations.
- Data and reporting: Microsoft Excel, Microsoft Access, spreadsheets, SQL coursework, database design coursework, tracking logs, and practical report building.
- Documentation and training: written procedures, staff guidance, issue notes, vendor communication, workflow cleanup, and plain-language troubleshooting steps.
Professional Development
Skills Renewal and Career Development, Independent Study / Structured Coursework, 09/01/22, Present, Refreshed computer, digital literacy, document management, online collaboration, workplace communication, and career-readiness skills after time away from the workforce., Continued hands-on technology practice through PC maintenance, device setup, Windows support, home networking, printer/scanner troubleshooting, hardware upgrades, software configuration, and documentation., Focused current job search on roles where steady troubleshooting, careful documentation, user support, and practical business-system experience are useful.
Timeline
Skills Renewal and Career Development
09.2022 - Current
Business Manager / IT Support / Billing Operations
Jordan West Family Counseling
10.2007 - 09.2022
Teller / Lead Teller / Assistant Manager
KeyBank
12.2000 - 06.2007
Associate of Science - Computer Science and Information Systems
Salt Lake Community College
Associate of Science - General Studies
Salt Lake Community College
Certificate of Proficiency - Database Information Systems
Salt Lake Community College
Certificate of Proficiency - Business and Personal Computing
Salt Lake Community College