Robert Joyner
Plant City
Summary
Skilled Property Claims Adjuster bringing depth of experience in investigating, negotiating, and settling property claims. Familiar with assessing property damage, evaluating repair costs, and determining claim validity efficiently while fostering positive relationships with policyholders. Strong communication skills coupled with critical thinking abilities facilitate successful resolution of complex claims situations. Committed to maintaining integrity in the claims process while delivering fair and timely settlements.
Overview
22
22
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Property Claims Adjuster
USAA
Tampa
08.2014 - 07.2025
- Evaluated property damage claims to determine coverage and settlement options.
- Conducted thorough inspections of damaged properties to assess loss and verify claims.
- Collaborated with clients to gather necessary documentation for claim processing.
- Communicated findings and recommendations to clients in a clear, concise manner.
- Coordinated with contractors and vendors for repair estimates and services needed.
- Resolved complex issues related to multiple parties involved in a single claim situation.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Adhered to company policies and procedures when handling claims.
- Assessed the value of damaged items based on market trends and depreciation factors.
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Assessed damage to properties.
- Ensured compliance with state regulations governing property damage insurance claims practices.
- Attended training sessions periodically for continuing education credits.
- Reviewed contracts related to insured properties for language related to coverage limits.
Instructor
Sanford Brown Institute
Tampa
10.2009 - 08.2014
- Developed engaging lesson plans for diverse student groups.
- Facilitated interactive classroom discussions to enhance student participation.
- Assessed student progress through regular quizzes and assignments.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
E5 Sergeant
United States Air
San Antonio
09.2003 - 09.2009
- Supervised team operations during training exercises and readiness evaluations.
- Managed logistics for equipment and personnel deployment in various missions.
- Coordinated communication strategies to ensure operational efficiency between units.
- Conducted inspections to maintain compliance with military regulations and standards.
- Collaborated with other branches to enhance inter-agency operational effectiveness.
- Responded quickly to emergencies using sound judgment while also adhering to established protocols.
Education
Plant City High School
Plant City, FLSkills
- Claims evaluation
- Property inspection
- Liability determination
- Policy analysis
- Claims processing
- Customer service
- Compliance understanding
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Policy interpretation
- Damage assessment
- Estimating repair costs
- Interpersonal skills
- Insurance policy coverage expertise
- Reliability
- Workload prioritization
Certification
- 620 All lines adjuster
Timeline
Property Claims Adjuster
USAA
08.2014 - 07.2025
Instructor
Sanford Brown Institute
10.2009 - 08.2014
E5 Sergeant
United States Air
09.2003 - 09.2009
Plant City High School