Robert Kaleb
East Patchogue,NY
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
Work History
Operations Manager
Nike
Manhasset, NY
08.2024 - 07.2026
- Developed and executed training programs for staff, resulting in increased employee engagement and performance.
- Led staff of 14 sales associates and 4 Leaders to $3.9m in sales.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Assistant Manager
Cole Haan
Deer Park, NY
08.2023 - 08.2024
- Led team in achieving sales targets through effective staff training and development.
- Implemented customer service initiatives that enhanced customer satisfaction and loyalty metrics.
- Coordinated visual merchandising strategies to elevate brand presentation and drive foot traffic.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
Assistant Head Coach
Nike 21M/NikeLab NYC
New York, NY
09.2019 - 01.2023
- Collaborated with upper leadership to establish and maintain an organized environment that supported team effectiveness.
- Led staff of 12 Athletes and 4 Leaders, producing store revenue of $2.6m
- Managed daily store operations, coordinated SNKRS and FCFS launches, developed leadership and staff schedules, and ensured staffing and payroll compliance.
- Worked with Brand partners in rebranding/redefining the space during a time of no identity.
Assistant Head Coach
Nike FS Riverhead
Riverhead, NY
08.2018 - 09.2019
- Coordinated with AHCs and Store Manager to enhance team collaboration and achieve store objectives.
- Managed daily operations of store, ensuring efficient workflow and customer satisfaction.
- Focused on apparel sales, achieving annual revenue of $6.5 million.
- Executed company directives. Set up sales and merchandised men’s, women’s, and kids apparel.
Assistant Head Coach
Nike Roosevelt Field
Garden City, NY
01.2015 - 11.2017
- Partnered with management to drive year-over-year sales growth while developing key talent. Leverage my extensive Retail Experience to implement processes to enhance organizational efficiency to ensure lasting team success.
- Motivated, Coached and Recognized Athletes, Leads and Coaches to reach full potential.
- Motivated and coached athletes and leaders to enhance performance in a team setting.
- Facilitated promotion of 6 athletes in 6 months and contributed to strategy for new candidate development.
- Partnered with multiple levels of Management to drive sales Year over Year while developing key talent. Leverage my extensive Retail Experience to implement processes to enhance organizational efficiency to ensure lasting team success.
- Notified WHQ partners about product needs.
Operations Performance Reviewer
Northeast Territory
07.2014 - 12.2014
- Performed quarterly audits to uphold the 4 pillars of standards in both Factory and Brand Experience stores.
- Reviewed 48 stores in the Northeast region from Maine to South Carolina as the only NA reviewer.
- Engaged with team members to gather insights and feedback on daily store operations, ensuring efficient and safe practices.
- Provided results of the review to Head Coach or AHC, created goals and action plans.
Assistant Head Coach
Nike 21M/NikeLab, NYC
New York, NY
01.2013 - 06.2014
- Partnered with management to implement processes that enhanced organizational efficiency, contributing to Year over Year growth and lasting team success.
- Led staff of 15 Athletes and 4 Leaders, store revenue increased from $3.5m to $6.9m.
- Ran daily operations of the stores business, created leadership and staff schedule, ensured proper staffing, payroll expectations and sales floor operations.
- Worked with Brand on Initiative sets and key Brand moments.
Visual Coach
Nike Roosevelt Field
Garden City, NY
05.2012 - 12.2012
Stockroom Coach
Nike Roosevelt Field
Garden City, NY
08.2010 - 04.2012
S&R/Floor Supervisor/Dept. Manager
Nike Riverhead FS
Riverhead, NY
01.1999 - 01.2010
Education
B.A. - Elementary Education
St. Joseph’s College
Patchogue, NY05-1998
Skills
- Microsoft Office Suite
- Retail merchandising
- Customer service
- Problem-solving
- Operations management
Additional Experience
- 1999 US Open, 2005 NYC Marathon Venue, 2012 NYC Marathon Support at Flatiron
- Remodels- Woodbury FS, Jersey Gardens FS, Clinton FS
- Grand Openings- Deer Park FS, Wrentham FS, Potomac Mills FS, Sanibel FS, Nike Chicago, Nike Georgetown, Nike Boston, Nike Soho, Nike Miami.
Timeline
Operations Manager
Nike
08.2024 - 07.2026
Assistant Manager
Cole Haan
08.2023 - 08.2024
Assistant Head Coach
Nike 21M/NikeLab NYC
09.2019 - 01.2023
Assistant Head Coach
Nike FS Riverhead
08.2018 - 09.2019
Assistant Head Coach
Nike Roosevelt Field
01.2015 - 11.2017
Operations Performance Reviewer
Northeast Territory
07.2014 - 12.2014
Assistant Head Coach
Nike 21M/NikeLab, NYC
01.2013 - 06.2014
Visual Coach
Nike Roosevelt Field
05.2012 - 12.2012
Stockroom Coach
Nike Roosevelt Field
08.2010 - 04.2012
S&R/Floor Supervisor/Dept. Manager
Nike Riverhead FS
01.1999 - 01.2010
B.A. - Elementary Education
St. Joseph’s College