Hardworking individual with a background in customer service, multitasking and time management. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Customer Service, Tech Support
CMIT Solutions
Houston, Texas
11.2012 - 01.2024
Responded to customer inquiries via phone, email, and chat.
Provided technical support and troubleshooting advice for customers.
Assisted customers with account set-up and activation.
Worked with various MSP Clients – Server Support, PC Tech Support, Switch Troubleshooting and SonicWALL installation.
Customer Service, Helpdesk
ICON / HP
Houston, Texas
11.2011 - 01.2012
Provided technical support for customer inquiries and troubleshooting of computer hardware and software issues.
Trained new staff members on how to use the help desk system including its various features and functions.
Demonstrated ability to work independently as well as collaboratively within a team environment.
Utilized effective communication skills both verbally and written when interacting with clients.
Worked Test for Server Racks for various customers, Racks mostly with hard drives, and a configuration server for support
Appliance Technician
Bill Anderson Services
Houston, Texas
12.2007 - 03.2011
Diagnosed and repaired household appliances such as refrigerators, ovens, washing machines, dishwashers, and garbage disposals.
Maintained service records of all repairs performed on customer's appliances.
Ordered replacement parts when needed from suppliers.
Explained customers how to operate their newly installed or repaired appliances.
Communicated effectively with customers regarding product features, warranties.