Robert Kennard
Spring,Tx
Summary
Hardworking individual with a background in customer service, multitasking and time management. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Customer Service, Tech Support
CMIT Solutions
Houston, Texas
11.2012 - 01.2024
- Responded to customer inquiries via phone, email, and chat.
- Provided technical support and troubleshooting advice for customers.
- Assisted customers with account set-up and activation.
- Worked with various MSP Clients – Server Support, PC Tech Support, Switch Troubleshooting and SonicWALL installation.
Customer Service, Helpdesk
ICON / HP
Houston, Texas
11.2011 - 01.2012
- Provided technical support for customer inquiries and troubleshooting of computer hardware and software issues.
- Trained new staff members on how to use the help desk system including its various features and functions.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Utilized effective communication skills both verbally and written when interacting with clients.
- Worked Test for Server Racks for various customers, Racks mostly with hard drives, and a configuration server for support
Appliance Technician
Bill Anderson Services
Houston, Texas
12.2007 - 03.2011
- Diagnosed and repaired household appliances such as refrigerators, ovens, washing machines, dishwashers, and garbage disposals.
- Maintained service records of all repairs performed on customer's appliances.
- Ordered replacement parts when needed from suppliers.
- Explained customers how to operate their newly installed or repaired appliances.
- Communicated effectively with customers regarding product features, warranties.
Education
B.A. Computer Information Science -
University of Oregon
Skills
- Customer Service
- Sales
- Time Management
- Staff Training
- Motivated Team Player
- Decision-Making
- Inventory Restock
- Technical Support
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service, Tech Support
CMIT Solutions
11.2012 - 01.2024
Customer Service, Helpdesk
ICON / HP
11.2011 - 01.2012
Appliance Technician
Bill Anderson Services
12.2007 - 03.2011
B.A. Computer Information Science -
University of Oregon
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