Robert Lacey
Spring Lake,NC
Summary
Dynamic and results-driven professional with expertise in mobile pet grooming from Groom Go Around, adept at enhancing customer relationships and optimizing workflows. Skilled in animal handling and appointment scheduling, I established best practices that improved grooming outcomes while demonstrating patience and empathy in all interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Professional Pet Groomer
Groom Go Around
06.2015 - 07.2025
- Developed efficient grooming schedules to optimize workflow and minimize wait times.
- Enhanced customer relationships through personalized consultations and follow-up services.
- Established best practices for handling various breeds to improve grooming outcomes.
- Collaborated with veterinarians to address specific health needs of pets during grooming sessions.
- Part time position nights and weekends
Ferry Terminal Supervisor
City of New York Department of Transportation
10.2011 - 07.2025
- Supervised daily terminal operations, ensuring compliance with safety regulations and operational standards.
- Developed and implemented training programs for staff to enhance workflow efficiency and team performance.
- Coordinated logistics and scheduling of transportation services to optimize resource allocation and service delivery.
- Streamlined communication processes between departments, improving response times and operational coordination.
- Oversaw maintenance schedules for terminal equipment, ensuring reliability and minimizing downtime.
Education
Associate of Arts - Political Science And Government
Georgia Military College
Milledgeville, GAHigh School Diploma -
Edward R Murrow High Schook
Brooklyn New York 06-1980
Skills
- Cleanliness and organization
- Patience and empathy
- Animal handling expertise
- Pet grooming techniques
- Knowledge of breed standards
- Appointment scheduling
Certification
- General Grooming Certification Training
Timeline
Professional Pet Groomer
Groom Go Around
06.2015 - 07.2025
Ferry Terminal Supervisor
City of New York Department of Transportation
10.2011 - 07.2025
Associate of Arts - Political Science And Government
Georgia Military College
High School Diploma -
Edward R Murrow High Schook