ROBERT LANDRON
Deltona,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
Appliance Direct
07.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- increased sales by 25% in first year
- managed all customer issues till resolution
Security Guard
Sunstates Security
01.2019 - 05.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to emergency situations to assess and deflect issues
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
Sales Associate
Johns Appliance
04.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers
General Manager
Appliance Direct
06.2011 - 04.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Franklin K Lanne
Brooklyn, New York1983
Some College (No Degree) - FIRE SAFETY DIRECTOR
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Microsoft Excel
- Microsoft Windows
- Sales planning
- Sales Team Development
- Inventory control
- Managing staff
- scheduling
Timeline
General Manager
Appliance Direct
07.2020 - Current
Security Guard
Sunstates Security
01.2019 - 05.2020
Sales Associate
Johns Appliance
04.2018 - 01.2019
General Manager
Appliance Direct
06.2011 - 04.2018
High School Diploma -
Franklin K Lanne
Some College (No Degree) - FIRE SAFETY DIRECTOR
John Jay College of Criminal Justice of The City University of New York
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