Robert Lewis
Lockport,IL
Summary
Prioritizing patient needs. Master in Staffing needs. Superb with meeting customer needs and expectations. Overall completely capable of being trained to fill any position any hour any line of work.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Windy City Cannabis
Park Forest, IL
11.2023 - Current
- Forecasted scheduling based upon flow of customers based upon daily sales goals.
- Introduce customers to in store sales to give best shopping experience.
- Forged and sustained lasting relationships with customers from servicing a customer to exact needs.
- Delegated work to staff, setting priorities and goals. This was done to test knowledge of leads to make sure they are equipped for the daily task. Also to cross train agents and see who has interest in developing and maybe advancing within the company
- Scheduled staff work schedules and distributed team members to specific duties, such as cleaning, displays and other projects as they arrive.
- Demonstrated sales tactics in continuous development of associates to empower, motivate and comfort agents to sell to be able to reach all goals and numbers needed for daily sales
Lead Supervisor
Windy City Cannabis
Posen, IL
10.2023 - 11.2023
- Motivated a team of employees and provided on the spot training to oversee customer satisfaction and staff development.
- Developed strategies for incorporating in-store sales.
- Analyze hour to hour sales and implementing cost-saving measures, during slow times.
- Organized weekly meetings with supervisors to review progress on key objectives.
- Address, cater and subdue , any issues that take place amist operations hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary, performing debit checks to fortify the process in correct tendering.
- Maintained inventory by reviewing tape to find discrepansies and doing nightly counts , and monthly bulk counts.
Mental Health Technician
State of Illinois-Department of Human Services
Park Forest, IL
08.2014 - 10.2023
- Under direct supervision, performs duties on a unit or other living area for the care, treatment or habilitation and development of individuals with mental illness or developmental disabilities.
- Provides required personal care services and carries out procedures and techniques geared toward treatment, habilitation and rehabilitation.
- Carries out a portion of activity therapy programs by supervising and participating with individuals in planned educational, vocational, recreational and social activities.
- Social outings such as WNBA , MLB games, special olympics bowling, special olympics track and field.
- Attending weekly grounds activities church, dance, movie night all of which are held in the facilities gym.
Sales Executive
Sam's Club
Joliet, IL
12.2011 - 05.2014
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
Shift Leader
Taco Bell
Crest Hill, IL
02.2011 - 11.2011
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Store Manager
Lids Hat World
Joliet, IL
08.2008 - 08.2010
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties to operational standard.
- Handled all hostile situations with customers even when not physically present.
- Submitted payroll hours for all employees.
- Monitored inventory with daily and weekly counts.
- Built reoccurring yearly bulk sales designing and stitching hats for local sports teams.
- Notified customers of all and any benefits especially the membership program.
- Used my bonus to have a staff dinner as appreciation for the teamwork
- Operated an embroidery machine also trained all staff how to operate machinery.
Stock Associate
FinishLine
Joliet, IL
08.2006 - 08.2008
- Updated weekly inventory with a physical manifest.
- Physically checked in of all merchandise.
- Reported shortages as soon as the shipment was finished.
- Reported the numbers and discrepancies to the online portal.
- Commenced the initial walk through for all sales associates showing departments and locations.
- Setup any floor displays: Shoe wall display, new release window, Exclusive release tower (etc).
Education
High School Diploma -
Joliet Central Highschool
Joliet, IL05.2025
Skills
- Behavior Management
- Semi bilingual in spanish
- Charting and Clinical Documentation
- Overall care
- Crisis Intervention
- Patient Safety Management
- Treatment Planning
- Knowledge of Medical Terminology
- Skill Building
- Recreational Activity Planning
- Activities of Daily Living ADL Assistance
- Decision-Making
Timeline
Assistant Store Manager
Windy City Cannabis
11.2023 - Current
Lead Supervisor
Windy City Cannabis
10.2023 - 11.2023
Mental Health Technician
State of Illinois-Department of Human Services
08.2014 - 10.2023
Sales Executive
Sam's Club
12.2011 - 05.2014
Shift Leader
Taco Bell
02.2011 - 11.2011
Store Manager
Lids Hat World
08.2008 - 08.2010
Stock Associate
FinishLine
08.2006 - 08.2008
High School Diploma -
Joliet Central Highschool
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