Robert Line
Wentzville,MO
Summary
Dynamic Assistant Manager with over 22 years of experience in customer service and team leadership. Proven abilities in staff training, decision-making, and problem-solving, consistently enhancing the customer experience and fostering team morale.
Overview
22
22
years of professional experience
Work History
Assistant Manager
QuikTrip
St Charles, Mo
09.2001 - 07.2023
- Supervised daily operations to ensure compliance with company policies and procedures.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily operations to maintain store cleanliness and organization.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Serv Safe Certification
Education
High School Diploma -
Ritenour High School
Breckenridge, MOSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Task delegation
- Inventory management
- Vendor relationship management
Timeline
Assistant Manager
QuikTrip
09.2001 - 07.2023
High School Diploma -
Ritenour High School