Robert Lombardi Jr
Warren,RI
Summary
Dynamic leader with proven expertise in retail operations management and exceptional customer service, honed at companies like Lumber Liquidators. Excelled in team leadership, driving sales growth, and streamlining inventory for efficiency. Demonstrated strong decision-making and problem-solving abilities, achieving high customer satisfaction and employee morale.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Lumber Liquidators
07.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
General Manager
Five Guys
01.2017 - 07.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Shift Supervisor
M.S. Walker
08.2014 - 12.2016
- Helped store management meet standards of service and quality in daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Store Manager
Cumberland Farms
04.1999 - 12.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate of Arts - Accounting
Johnson & Wales University
Providence, RI05-2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Retail operations management
Timeline
Assistant Manager
Lumber Liquidators
07.2017 - Current
General Manager
Five Guys
01.2017 - 07.2017
Shift Supervisor
M.S. Walker
08.2014 - 12.2016
Store Manager
Cumberland Farms
04.1999 - 12.2013
Associate of Arts - Accounting
Johnson & Wales University
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