Robert Lopez
Phoenix,AZ
Summary
Dynamic leader and skilled mediator with extensive experience at American Postal Workers Union, AFL-CIO, adept in grievance handling, recouping over $100,000 in lost wages and benefits. Demonstrates strong leadership and quick learning abilities, excelling in labor law knowledge and employee advocacy. Proven track record in fostering workplace harmony and enhancing member satisfaction. Union professional with proven track record in representing and advocating for workers' rights. Skilled in conflict resolution, negotiation, and policy enforcement. Known for strong collaboration, adaptability, and driving positive outcomes. Highly dependable with focus on effective communication and relationship-building.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Union Steward
American Postal Workers Union, AFL-CIO
05.1999 - Current
- Maintained accurate records related to member concerns, grievances filed, resolutions achieved, and other pertinent data for future reference or analysis purposes.
- Improved labor relations by mediating disputes and promoting a supportive work environment.
- Negotiated favorable agreements for union members by participating in collective bargaining sessions.
- Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.
- Maintained compliance with union contracts through careful review and communication of relevant information to members.
- Promoted collaboration between union members and management, fostering a positive workplace culture.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Enhanced member satisfaction by addressing grievances promptly and effectively.
- Ensured fair treatment of all workers through diligent investigation of labor practices and potential violations.
- Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
- Collaborated with other unions to develop joint initiatives that benefit both parties'' respective memberships.
- Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Educated union members on their rights, responsibilities, and benefits through informative workshops and training sessions.
- Improved workplace conditions for union members by identifying safety hazards and recommending corrective actions.
- Promoted unity among union members by organizing social events, team-building activities, and community outreach programs.
- Supported local unions in achieving their goals by providing guidance, resources, and logistical assistance when needed.
- Protected worker''s rights by advocating for appropriate health and safety measures within the workplace.
- Collaborated with legal counsel when necessary to address complex issues related to labor laws or contract disputes.
- Supported the development of strong workplace policies by collaborating with management and employees.
- Promoted a culture of solidarity among workers by organizing social events and opportunities for both union members and non-union employees to engage in team-building activities.
- Assisted in the resolution of conflicts involving both union members and non-union employees, maintaining harmony in the workforce.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Distribution Clerk
United States Postal Service, USPS
05.1996 - Current
- Maintained safety standards within the warehouse facility through regular inspections and adherence to OSHA guidelines.
- Operated postal machines, including postage meters and mail-processing machines.
- Scheduled pickups and deliveries to maintain smooth operations.
- Reduced errors in order fulfillment by implementing thorough quality control measures.
- Checked shipments against paperwork and signed documents.
- Received, sorted, and distributed incoming mail and packages.
- Established strong relationships with vendors, negotiating better pricing and improved delivery terms.
- Collaborated with other departments on supply and quality issues.
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.
- Collaborated with transportation providers to resolve shipping issues, resulting in improved on-time delivery rates.
- Enhanced team productivity with structured training sessions on latest distribution methods.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of orders.
- Bolstered security measures, minimizing risks of theft and loss within warehouse environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Behavioral Health Sciences
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05-2028
Skills
- Posses strong leadership qualities resulting in training and educating new and current union representatives
- Grievance handling resulting in recouping over $100,000 in lost wages and benefits
- Extensive labor law knowledge, notably HIPAA laws and the Law under FMLA
- Assertiveness
- Responsible for advocating educating employees on their rights with regard to labor law and the Collective Bargaining Agreement
- Longevity
- Counseled employees on personal matters regarding work related issues resulting in employees successfully retaining employment
- Ability to learn quickly and effectively
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Letter of Appreciation for 25 years of Continuous Service with the United States Postal Service
On September 12th, 2023, I received a Letter of Appreciation for the 25 years I have worked as a career employee with the Postal Service. I am proud that I have worked so hard over the years to accomplish such longevity in my career.
Timeline
Union Steward
American Postal Workers Union, AFL-CIO
05.1999 - Current
Distribution Clerk
United States Postal Service, USPS
05.1996 - Current
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Bachelor of Science - Behavioral Health Sciences
Maricopa Community Colleges - South Mountain Community College
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