Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBERT LUCAS

Roxbury,MA

Summary

Dynamic professional with diverse experience in rideshare driving, barbering, security, and roles as a trusted agent for Uber. Proven track record in enhancing client satisfaction through exceptional customer service and effective problem-solving. Proficient in verbal communication and advanced Microsoft Office, consistently demonstrating a commitment to safety, confidentiality, and operational efficiency. Seeking to leverage skills in a challenging role that prioritizes client engagement and continuous improvement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Rideshare Driver

Uber
Boston, USA
01.2016 - Current
  • Provided excellent customer service to passengers, ensuring a pleasant and safe experience.
  • Complied with local traffic laws and regulations to reduce risks.
  • Responded to customer inquiries, and provided directions and recommendations.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Performed regular car cleanings between rides in order to maintain an orderly appearance.
  • Ensured compliance with all applicable laws, regulations, and company policies while driving.
  • Demonstrate strong problem-solving skills when faced with challenging situations. The road.

Barber

A-1 Barbershop
Boston, USA
06.2017 - 01.2019
  • Demonstrated expertise in providing high-quality haircuts, fades, tapers, and shaves for a diverse clientele.
  • Provided exceptional customer service by addressing all questions, or concerns, promptly.
  • Managed daily operations within the shop, including scheduling appointments and ordering supplies.
  • Ensured compliance with health codes and sanitation guidelines at all times.
  • Maintained the cleanliness of barbering tools and equipment to ensure customer safety.
  • Educated clients on proper care techniques for specific hairstyles.
  • Implemented safe work practices in accordance with local regulations, and industry standards.

Security Officer

Securitas Security Services US
Boston, USA
03.2014 - 09.2017
  • Company Overview: Brigham Hospital.
  • Patrolled the premises regularly to maintain order and establish a security presence.
  • Researching new methods of hospital security and recommending the upgrading of the existing system.
  • Interact with hospital staff of all divisions with special emphasis on drug storage areas, infant care units, ward for mentally ill patients and trauma care
  • Utilized strong communication skills to interact with staff, guests, vendors, and law enforcement personnel in a professional manner.
  • Prepared detailed reports of security incidents and investigations.
  • Enforced safety and security regulations to protect property and personnel.

Trusted Agent

ABBTECH Professional Resources, Inc
Sterling, USA
09.2008 - 06.2009
  • I worked with a Lockheed Martin software engineer.
  • Executed practices and procedures in the successful enrollment and administration of the TWIC program (Transportation Worker Identification Credential).
  • Upload biometric information and processing.
  • Interact professionally with all levels of staff, and maintain the highest level of confidentiality.
  • Demonstrated strong problem-solving skills by troubleshooting technical issues for customers.
  • Assisted customers in navigating complex systems, applications, and websites.
  • Created and implemented process improvements to increase efficiency and accuracy in completing tasks.
  • Diagnosed, troubleshot, and resolved hardware, software, and other network and system problems.

Education

Certificate - Cosmetology

Massachusetts School-Barbering
Quincy, MA
05-2009

Some College (No Degree) -

Bunker Hill Community College
Charlestown, MA

Skills

  • Customer Service Expertise
  • Effective verbal and written communication
  • Business Management
  • Client Requirement Analysis
  • Safety Protocols
  • Document and file management
  • Analytical approach
  • Trustworthy Contributor
  • Back Office Operations
  • Document Management Skills
  • Data Confidentiality
  • Strong communication skills
  • Advanced Microsoft Office Skills
  • Proficient in Prioritizing Tasks

Certification

Licensed Barber

Timeline

Barber

A-1 Barbershop
06.2017 - 01.2019

Rideshare Driver

Uber
01.2016 - Current

Security Officer

Securitas Security Services US
03.2014 - 09.2017

Trusted Agent

ABBTECH Professional Resources, Inc
09.2008 - 06.2009

Certificate - Cosmetology

Massachusetts School-Barbering

Some College (No Degree) -

Bunker Hill Community College

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ROBERT LUCAS