Robert MacLaren

Providing patients with educated and informative guidance choosing specific medicinal forms of cannabis, to best fit their condition, while following strict state guidelines. Tailoring each transaction to the patients individual needs to maximize their relief and making sure they leave feeling cared about, while educating patients on different forms or giving recommendations of products.

• Support management in overseeing the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations.
• Monitor and maintain inventory levels, ensuring an assortment of products and communicating inventory action items with management.
• Oversee the intake and verification of deliveries, transfers, and inventory management, ensuring accuracy within the vault.
• Actively participate in leading team members to effectively execute programs, initiatives, and regionalized in-store promotions.
• Demonstrate proper cash handling, including accurately processing payments, discount application, and cash maintenance, and oversee team member execution

Store leader provided direction and training for the crew members from working cash registers and stocking shelves, to building displays and making sure every customer had a fun, friendly and informative shopping experience.

Assistant manager worked as a player/coach to develop crew members skills, to ensure day to day activities were executed with excellence and efficiency.

Met weekly with employees on a one on one basis to provide support and solicit feedback with the goal of making Trader Joes the best place to work.

Planned weekly customer demo programs to introduce new product ideas and boost sales. These sales were tracked and provided 1.2% of daily sales.

Worked with section leaders to keep their merchandise seasonally appropriate, providing an engaging experience for the customer and to maximize sales.

Organized crew tastings to increase product knowledge, allowing Trader Joes to provided a superior customer experience.

Provided guidance and mentorship to the crew to assure products were fully stocked to meet a weekly sales forecast of 400k-600k.

Assured that safety procedures were followed.

Created store events to engage customers and connect with the community; such as ice cream socials, Halloween pet costume contests and more.

Used strong analytical skills to create weekly schedules for over 60 crew members.

360° annual review highlighted that I was the most trustworthy manager within the store and referred to me as "The glue that holds the store together"

High degrees of integrity promoting fairness and work balance for crew members leading to higher engagement.

Ran register, stocked shelves, built displays, received and unloaded deliveries, cleaned floors, answered customer questions while I provided a fun, friendly shopping experience.