Summary
Overview
Work History
Education
Skills
Timeline
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Robert Madison

Baltimore,MD

Summary

Proven leader with over 7 years of experience in fast-paced retail and food service environments. Excelled in team leadership, significantly enhancing customer satisfaction, and passing rigorous health inspections. Expert in safe food handling and inventory control, consistently maintaining high standards of safety and efficiency. Currently working at Starbucks as a Shift Lead.

Overview

9
9
years of professional experience

Work History

Shift Lead

&pizza
03.2022 - 02.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Shift Lead

CVS Pharmacy
03.2022 - 02.2023
  • Enhanced customer satisfaction ratings through effective conflict resolution and prompt service.
  • Conducted inventory counts and maintained orderliness of store areas
  • Kept employees operating productively and working on task to meet business and customer needs.

Shift Lead

Chipotle
08.2014 - 01.2019
  • Delegated tasks to front and back of house employees
  • Monitored temperature logs and food prep standards
  • Guided staff with large catering orders and through busy peak periods
  • Implemented safety standards and passed health inspections as well as internal standard inspections


Education

Bachelor of Arts - Psychology

University of Baltimore
Baltimore, MD
2021

Skills

  • POS System Operation 7yrs
  • Knife Skills 7yrs
  • Safe Food Handling (have been Servsafe certified multiple times in the past)
  • Team Leadership
  • Inventory Control

Timeline

Shift Lead

&pizza
03.2022 - 02.2023

Shift Lead

CVS Pharmacy
03.2022 - 02.2023

Shift Lead

Chipotle
08.2014 - 01.2019

Bachelor of Arts - Psychology

University of Baltimore

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Robert Madison