Robert Madsen
Billings,MT
Summary
Results-driven sales manager with a strong record in team coaching and performance management. Expertise in building long-term client relationships and driving team success through effective goal setting. Accomplished in achieving sales targets and enhancing customer engagement. Ready to leverage skills to foster organizational growth and strengthen client partnerships.
Overview
22
22
years of professional experience
Work History
Business Sales Manager
Charter Spectrum
Billings, Montana
07.2016 - 03.2026
- Developed sales strategies that enhanced market penetration and fostered customer engagement.
- Established relationships with key clients to secure long-term partnerships.
- Formulated sales plans, goals, and objectives to achieve team targets.
- Set ambitious goals that motivated employees to achieve and exceed business targets.
- Managed team performance through coaching and feedback sessions, enhancing skills.
- Conducted training sessions that boosted product knowledge among sales staff.
- Supported sales team members in driving growth and development initiatives.
- Hired and onboarded new representatives efficiently.
Casino Manager
Lucky Lil's Casino
Billings, Montana
08.2012 - 01.2016
- Supervised staff training programs to elevate customer service and operational efficiency.
- Managed daily casino operations, ensuring compliance with gaming regulations.
- Implemented safety protocols for secure environments for guests and employees.
- Coordinated recruitment efforts, including interviewing candidates and making hiring decisions to build a skilled team.
- Established vendor relationships to negotiate competitive pricing for supplies and services.
- Performed regular audits of cash handling processes within casino premises.
- Monitored security surveillance systems to detect suspicious activity in casino areas.
- Coordinated recruitment efforts, including interviewing candidates and making hiring decisions.
Retail Store Manager
Just Sports
Bozeman, Montana
08.2004 - 06.2011
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Managed daily store operations and ensured high standards of customer service.
- Trained and supervised staff to improve customer service and drive sales.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Monitored sales trends and adjusted plans for improved store performance.
- Controlled inventory levels and conducted regular stock assessments for accuracy.
- Coordinated visual merchandising to attract customers and increase foot traffic.
- Developed and implemented strategic marketing approaches to increase company sales.
Education
Associate of Applied Science - Law Enforcement- Peace Officer
Dawson Community College
Glendive, MT01-2011
Skills
- Direct sales and territory management
- Goal setting and sales targeting
- Sales projections
- Performance management
- Team coaching and leadership
- Staff training and management
- Customer engagement
- Relationship building
- Networking
- Team collaboration
- Product knowledge
Timeline
Business Sales Manager
Charter Spectrum
07.2016 - 03.2026
Casino Manager
Lucky Lil's Casino
08.2012 - 01.2016
Retail Store Manager
Just Sports
08.2004 - 06.2011
Associate of Applied Science - Law Enforcement- Peace Officer
Dawson Community College