Robert Mahama
Normal,IL
Summary
Proactive learner and a detail-oriented business professional with over five years experience working in education, manufacturing, healthcare, taxes and finance. Adept at identifying and solving problems. Looking to create lasting positive experiences in companies where my skills will undoubtedly be valued.
Overview
5
5
years of professional experience
Work History
Exam Supervisor
Junior Varsity Schools Of Champaign
08.2022 - 04.2023
- Maintained compliance with test center policies, practices and procedures.
- Maintained secure and positive environment conducive to testing.
- Secured testing materials and maintained confidentiality of all details.
- Assisted faculty with setting up tests and coordinating test spaces.
- Administered individual and group assessments according to testing guidelines
- Proctored students tests for up 30 students..
Client Service Professional
Block Advisors Tax And Business Services
12.2022 - 04.2023
- Serve as the primary contact for clients, both in person and over the phone
- Efficiently manage client appointments, coordinating schedules and ensuring appropriate documentation and information are prepared in advance
- Build and nurture strong relationships with clients by demonstrating a genuine interest in financial goals
- Handle all sensitive and confidential tax documents exclusively relating to their incomes, SSNs, and EINs
- Learn all of Block Advisors' tax and financial service offerings as well as relevant regulations and industry trends.
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
Quality Auditor
Jeld-Wen Windows & Doors
07.2019 - 12.2019
- Audit and inspect individual manufactured products
- Work with company management to educate associates on quality and excellence models
- Promotion of Jeld-Wen brands, products, and finishes
- Provide product service information to customers and to purchasing
- Process warranty orders and audit warranty expenses
- Reduced customer warranty claims in designated unit by 65%
- Process returns of defected building parts ordered through purchasing
- Train and retrain current and new employees and other third-party inventory assistants.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low.
- Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
Pharmacy Technician
Walgreen's Pharmacy
06.2018 - 05.2019
- Verify and sign off on purchasing invoices
- Conduct periodic inventory with store staff
- Assist Pharmacy Manager/ Pharmacists in executing duties
- Coordinate inventory corrections and deviations
- Train, motivate new pharmacy technicians/ trainees.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Bachelor of Science - Business Administration
Illinois State University
Normal, IL05.2025
Associate Degree - Business Administration Business Administration, Actuarial Science
Parkland College
Champaign, Illinois2023
High School Diploma -
Achimota High School
05.2018
Skills
- PROFESSIONAL SKILLS
- Commercial Awareness
- Customer service
- Financial awareness
- Small business payroll
- Microsoft Word
- Microsoft Excel
- Team Teaching
- Microsoft Office
- 5S
- Payroll and Bookkeeping
- Drug handling
- Continuous Improvement
- Online instruction
Timeline
Client Service Professional
Block Advisors Tax And Business Services
12.2022 - 04.2023
Exam Supervisor
Junior Varsity Schools Of Champaign
08.2022 - 04.2023
Quality Auditor
Jeld-Wen Windows & Doors
07.2019 - 12.2019
Pharmacy Technician
Walgreen's Pharmacy
06.2018 - 05.2019
Bachelor of Science - Business Administration
Illinois State University
Associate Degree - Business Administration Business Administration, Actuarial Science
Parkland College
High School Diploma -
Achimota High School
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