Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ROBERT MALDONADO

Summary

Customer service professional with track record of resolving technical issues efficiently and maintaining high customer satisfaction. Known for collaborating effectively with team members and adapting to changing needs. Expertise in troubleshooting, technical support, and building positive customer relationships, ensuring reliable and consistent performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

School Bus Manager

Gwinnett County Public School
06.2022 - Current
  • Ensure timely and dependable transportation of students and other authorized personnel
  • Operate school bus in strict compliance with federal, state, and local laws and GCPS policies
  • Maintain a safe environment within the bus by tactfully enforcing rules of conduct
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.

Manager

MB PROPERTIES & INVESTMENTS
10.2012 - Current
  • Housing market researcher, purchase, demo and remodel homes
  • Coordinate with Atlanta Housing Authority in extensive development projects
  • Manage payments, property and up keeping
  • Accomplished multiple tasks within established timeframes.

Assistant Director

Learning Hive
01.2022 - 06.2022
  • Responsible for setting up, managing, and caring for the center's programs and services
  • Early childhood education, and other aspects of maintaining a secure and healthy environment
  • Organized paperwork, produced reports for parents, collected payments
  • Overseen and assisted in ensuring the daycare facility complied with all regulatory standards

Customer Service Representative

SRJJ, LLC
01.2021 - 01.2022
  • Retained customers through a discovery process to determine the current level of satisfaction
  • Worked independently and seek supervisor support when necessary
  • Set clear expectations by providing accurate information and transparent communication
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Responded to customer requests for products, services, and company information

Customer Service Technician

SRJJ, LLC
01.2011 - 01.2012
  • Assisted customers in troubleshooting cell phone devices
  • Processed bill payments and made bill adjustments
  • Helped customers choose best cell phones plans that met their needs
  • Continuously trained in new technologies and products
  • Customer satisfaction rating of over 90%, handling an average of 40 calls per day54
  • Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.

Education

High School Equivalency -

DONALD D SCARSBOROUGH
Coxsackie, N.Y
07-1999

Skills

  • Verbal and written communications
  • Active Listening
  • Problem Resolution
  • Customer Service
  • Professional telephone demeanor
  • Microsoft Outlook
  • Microsoft Excel
  • Technical Support

Certification

  • [Google IT Support Professional] [Coursera] [2022 January]
  • [120 Hour Professional Home Inspection Course] [iGo Community ] [2024 April]

Timeline

School Bus Manager

Gwinnett County Public School
06.2022 - Current

Assistant Director

Learning Hive
01.2022 - 06.2022

Customer Service Representative

SRJJ, LLC
01.2021 - 01.2022

Manager

MB PROPERTIES & INVESTMENTS
10.2012 - Current

Customer Service Technician

SRJJ, LLC
01.2011 - 01.2012

High School Equivalency -

DONALD D SCARSBOROUGH

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ROBERT MALDONADO