Robert Marshall

• Lead team of 15 personnel in managing IT operations and communications infrastructure
• Coordinate with vendors such as Verizon, T-Mobile, AT&T, Cradlepoint, and Drone Sense to provide essential services for service members in the field
• Manage accounts averaging over $160,000 per month across all cell carriers
• Oversee $2.7 million worth of communications equipment and $3 million worth of enterprise-class wireless routers and adapters to maintain connectivity and support operations
• Develop and manage projects, allocate resources, and coordinate with staff to support mission-critical tasks
• Administer roles and access rights for various points of contact, ensuring secure and efficient system management
• Utilize virtual consoles for troubleshooting and serve as subject matter expert for communications and network security.

• Oversaw and maintained over $500,000 worth of equipment and subscription services for business enterprise and government accounts, ensuring uninterrupted wireless connectivity
• Utilized Samsung Knox Manager for mobile device management, application deployment, and security, increasing deployment efficiency by 25%
• Implemented automatic policy application based on location, time, and connection status, enhancing device security and compliance
• Conducted device and application training sessions, improving user capabilities and reducing support requests by 30%.

• Simplified configuration, deployment, operation, and troubleshooting of Wireless WANs using NetCloud Manager
• Managed user access within accounts, modified account-level settings, and initiated federated ID migration for improved security and efficiency
• Enforced safety standards and policies, securing user workstations and preventing $530K worth of equipment loss
• Conducted regular inspections and maintenance of communications equipment, achieving record of zero equipment failures.

• Installed, operated, and maintained electronic communication devices, including radios, computers, and automated systems, supporting team of 50+ personnel
• Troubleshot and resolved computer systems issues for all clients, achieving 98% satisfaction rate
• Set up conference rooms and audio/visual equipment for standard operations and meetings, improving operational readiness by 30%
• Maintained and inspected military equipment worth $300K, resulting in zero failures and extending equipment lifespan by 15%.

Associate of Arts (A.S.) in Interdisciplinary Studies