Robert Mays
Marietta,GA
Summary
Perceptive and logical Data Analyst communicates well with both technical professionals and end-users to identify and translate business requirements. Experienced driving data accuracy and integrity to exceed quality standards. Builds and leads teams of talented professionals to develop valuable process solutions and meet business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Courier
Emory University Hospital
Atlanta, GA
05.2021 - 06.2022
- Picked up packages and made deliveries promptly, exceeding prior delivery records by 5%.
- Properly documented all specimens received using SpectraLink.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Customer Service Representative Specialist
T-Mobile
Chattanooga, TN
07.2016 - 03.2020
- Meeting the individual customer needs and offering appropriate products and services with each customer interaction
- Processing electronic payments and addressing billing inquiries
- Resolve customer issues/complaints while following company protocols and procedures
- Training new team members on appropriate customer service strategies, switchboard usage, customer products and services, and appropriate call data documentation procedures
- Supervising and guiding team members to work as part of the team to achieve the greatest individual and team results possible
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Sears
Chattanooga, TN
02.2016 - 07.2016
- Inputting customer information into the company database
- Scheduling appointments
- Processing payments in the service center as well as over the phone electronic payments
- Addressing customer inquiries regarding products and services as well as resolving customer issues as needed
- Unloading and loading supplies from the loading dock as well as managing in store shelf stock
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Amazon Head Warehouse Associate
Amazon
Chattanooga, TN
05.2013 - 09.2015
- Trained new and/or returning employees in the pick department, loading and unloading area, and packaging department
- Problem solved with management on process improvement tactics and methods to improve LEAN goals
- Scanned and prepared packages for depart
- Prepared orders for shipment by picking, packing and labeling merchandise.
Education
High School Diploma -
Hamilton County High School
Ooltewah, TN 12.2009 - 12.2009
Skills
Data validation
Data quality assurance processes
Data profiling
Defect tracking
Report preparation
Technical Analysis
Data analysis
Complaint resolution
Sales expertise
Data acquisition
Identifying errors
Certification
Licensed Data Analyst
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Data Analyst
08-2022
Medical Courier
Emory University Hospital
05.2021 - 06.2022
Customer Service Representative Specialist
T-Mobile
07.2016 - 03.2020
Customer Service Representative
Sears
02.2016 - 07.2016
Amazon Head Warehouse Associate
Amazon
05.2013 - 09.2015
High School Diploma -
Hamilton County High School
12.2009 - 12.2009