Robert McClain
Carson City,NV
Summary
Dedicated porter with a proven track record at Gold Dust West Casino, excelling in customer service and facility cleaning. Demonstrated strong work ethic and problem-solving abilities, ensuring guest satisfaction and safety. Skilled in maintaining cleanliness and organization, fostering positive relationships with guests through attentive service.
Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
5
5
years of professional experience
Work History
Porter
Carson Nugget
02.2019 - 08.2023
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Resolved guest inquiries punctually and politely for professional customer service.
- Communicated with coworkers and managers about completed duties.
Night Porter
Gold Dust West Casino
03.2018 - 02.2019
- Completed periodic inspections of common areas to identify potential hazards or areas requiring attention, ensuring prompt action was taken to maintain a safe environment.
- Fostered positive relationships with regular guests through attentive service, recognizing their preferences, and anticipating their needs during overnight stays.
- Cleaned and organized building areas as required.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Breckenridge High
Breckenridge, MO05-1973
Skills
- Customer service
- Strong work ethic
- Problem-solving
- Clean driving record
- Supply stocking and organization
- Facility cleaning
- Janitorial duties
- General maintenance
- Trash pickup
Timeline
Porter
Carson Nugget
02.2019 - 08.2023
Night Porter
Gold Dust West Casino
03.2018 - 02.2019
High School Diploma -
Breckenridge High
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