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Robert Miller
Professional
North Providence,RI
Summary
Extensive management experience in business environment, security, customer service, cost containment, public relations, marketing, public transportation and driver training. Proficient in quality control, OSHA regulations and compliance, strategic, staff and manpower planning, facilitation of industrial safety training programs and the writing of a city bus operations manual. Experienced interacting with city officials and business owners, conflict resolution and mediation, energetic, independent and self-motivated team player, leader and builder. Quick learner with the ability to rapidly achieve organization integration, assimilate job requirements and employ new methodologies. Competent in environments requiring the ability to handle multi-task levels of responsibility. Seasoned executing corporate policies and procedures. Proven track record for stimulating new business, increasing profits and decreasing overhead. Forward-thinking Operations Specialist bringing many years of expertise in for industry sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. Rational Operations Specialist with many years of experience in the industry field. Thorough knowledge of supply chain management, logistics, and forecasting. Inventive professional with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management, and market research. Exceptional multitasking abilities.
Overview
43
43
years of professional experience
15
15
years of post-secondary education
Work History
State Police Traffic Management Center
State Of Rhode Island Department of Transportation Traffic Management Center
Providence, RI
07.2007 - Current
- Deliver safe, efficient roadway operations through continuous monitoring of traffic systems, scanner activity, wrong-way alerts, CCTV coverage, and device performance. Improved incident response and traveler information quality by entering accurate event data into RhodeWays, validating DMS and 511 messages, and coordinating updates across RTMC, law enforcement, fire rescue, and DOT partners. Supported reliable 24/7/365 operations through equipment checks, outage reporting, quality assurance reviews, daily/weekly/monthly/quarterly reporting, operator training, team evaluations, scheduling support, and oversight of 100 state highway drivers, electricians, and sign department staff. Enhanced communication across operations room by distributing critical memos, handling special-event information, responding to inquiries, and briefing management on urgent issues. Strengthened readiness for disasters, high-profile events, and roadway incidents through incident documentation, interagency coordination, and maintenance of detailed knowledge of roadway devices and systems. Contributed to certification, training material development, and public outreach through tours and presentations.
- Tracked highway conditions through transportation management center cameras and traffic systems.
- Directed incident response efforts alongside Rhode Island Department of Transportation crews.
- Managed roadway service request routing and emergency notification delivery through center communication channels.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations, and provided exceptional service.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Self-motivated, with a strong sense of personal responsibility.
Census Field Manager
U.S. Census Bureau
Providence, R.I.
01.2020 - 04.2020
- - Directed field data collection operations and led assigned team of census field enumerators and office support clerks. - Trained groups and individuals, monitored daily work, and advised subordinate staff to improve team performance and capability. - Developed strong working relationships with hard-to-enumerate populations and local communities to strengthen trust and cooperation. - Evaluated field operation quality and progress by analyzing computer-generated reports and direct observation. - Assessed cost, quality, and progress reports to keep operations on schedule and aligned with quality and cost-efficiency standards.
- Supervised census field staff during enumeration activities for U.S. Census Bureau operations.
- Assigned daily tasks to census takers and adjusted routes across enumeration areas to support efficient coverage.
- Coached field staff on questionnaire procedures, incorporating safety rules and bureau policies.
Driving Instructor
Exeter Job Corps U.S. Department of Labor (Part Time)
Exeter, R.I.
01.2007 - 01.2008
- Developed and delivered classroom and on-site safety lessons aligned with Department of Labor programs.
- Instructed workers on federal labor safety standards and hazard prevention practices.
- Supported state initiatives through full-time engagement in safety training and compliance.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Verified proper use of safety restraints by vehicle occupants to comply with [State] law.
- Planned and documented programs of study meeting individual needs and abilities of students.
- Moved vehicle to assigned location and checked and inspected vehicle components to maximize safety.
- Participated in trainings, meetings, and seminars to expand knowledge and optimize instruction.
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Scheduled appointments with students for driving lessons.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Administered driver education course and knowledge test to assist students with earning learner's permits.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Supported student drivers in hands-on road training.
- Identified program successes and failures based on student assessments and course reviews.
- Tracked student attendance and offered support to reduce absences.
- Made driving test appointments for each student and communicated with DMV staff.
- Maintained accurate student records to meet DOT requirements.
- Developed curriculum to encourage student progress and advance performance level.
State Police Highway Operations
Vanesse, Hangen, & Brustlin, Inc. R.I. D.O.T. State Police Traffic Management Center
Providence, R.I.
07.2006 - 07.2007
- Secured position with State of Rhode Island following contract completion.
- Managed highway security for R.I. State Police by overseeing surveillance for 130 highway and downtown cameras across Rhode Island.
- 2 Capitol Hill, Providence, RI
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in a dynamic work environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations, and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information, and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Safety Facilitator
Univar
Port of Providence, R.I.
01.2001 - 01.2006
- Performed security checks to ensure safety of premises and building grounds.
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Developed and implemented safety programs.
- Facilitated training for 100 employees.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Developed and implemented company procedures that reduced job site accidents.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
Census Field Supervisor
U.S. Department of Commerce Census Bureau
Boston, MA
01.2000 - 04.2000
- Supervised 30 Census Enumerators
- Executed daily duties with accuracy and efficiency to support operational goals.
- Proposed and implemented innovative solutions that improved team performance.
- Worked with diverse coworkers to align efforts and meet team objectives.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information, and provided solutions to problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Fixed Route Supervisor
W.M.T.S.
Auburn, ME
01.1997 - 01.1999
- Supervised 25 city bus drivers and 6 customer service representatives, ensuring efficient operation of city bus fleet.
- Managed bus operations for W.M.T.S. transit routes, optimizing daily service schedules for improved service delivery.
- Supervised drivers, dispatch staff, during W.M.T.S. bus shifts, enhancing coordination and service reliability.
- Coordinated route changes, service assignments, and timetable adjustments for W.M.T.S. operations.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Worked with functional groups to resolve employee relations and labor relations issues.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
Security Safety Facilitator
Boise Cascade
Rumford, ME
01.1986 - 01.1997
- Conducted security checks to enhance safety and maintain compliance with regulations./Supervised warehouse operations to optimize workflow and efficiency./Acted as shop steward to represent and advocate for workers' interests.
- Oversaw transportation of freight for Boise Cascade lumber and building materials shipments. for Boise Cascade lumber and building materials shipments.
- Managed coordination of carriers, dispatchers, and warehouses to enhance shipping efficiency., dispatchers, and warehouses to streamline shipping schedules and improve operational alignment.
- Reviewed routing, load planning, and delivery instructions to optimize delivery processes.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Developed and implemented company procedures that reduced job site accidents [Number]%.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated training for 100 employees.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Investigated incidents, determining root causes and implementing corrective actions.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
Live in Security Maintenance/Site Safety Manager
Harwol Properties
Warwick, R.I.
01.1984 - 01.1985
- Managed property safety programs for Harwol Properties across occupied buildings and common areas.
- Developed and implemented security measures to enhance property safety and Managed landscaping and maintained cleanliness of outdoor areas, creating an appealing environment for residents of a 150-unit apartment complex.
- Inspected facilities for hazards, code issues, and unsafe conditions.
- Developed emergency response plans for tenants, staff, and contractors.
- Investigated potential compliance violations and reported findings to senior management.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Developed compliance training initiatives and materials, educating staff on regulations.
Education
No Degree - Business Management
University of Maine
Farmington, ME 09.1999 - 09.2021
Skills
- Microsoft Office, Windows XP, 7
- Traffic systems
- Traffic incident management
- CCTV monitoring
- Incident management
Education
- 2012 Completed the State of Rhode Island Incentive In-Service Training Program: The Institute for Labor Studies & Research, 99 Bald Hill Road, Cranston, RI
- Maintaining and Improving Customer Relations
- Intro to Microsoft Word
- Gender Issues
- Intermediate Microsoft Word
- Psychology in the Workplace
- Effective Writing
- Interpersonal Communication Skills
- Advanced Workplace Writing
- Managing Your Boss
- Speaking Up for Respect in the Workplace
- Creative Thinking
- Effective Presentation Public Speaking Skills
- Professional Writing Email Etiquette
- Effective One-on-One Conversation
- Managing Multiple Priorities at Work
- Creating Passion
- Peer Mentoring
- Avoiding Burnout
- Dealing with Grief and Loss
- Stress Management
- National Traffic Incident
- Management Responder Training
- Take Two Safety Facilitation Instructor
- Preventing Violence in the Workplace
- Delegation Techniques
- Preventing Sexual Harassment
- Time Management
- M.E.E.T. on Common Ground
- Dimension of Social Sciences
- Managing Stress for Success
- Dale Carnegie Public Speaking
- Investment in Excellence
- Facilitation Skills Workshop
- Interaction Management
- 40 OSHA Training
- Chairman of Safety Committee
- Traffic & Incident Management System (TIMS)
- Occupational Exposure to Bloodborne Pathogens (HS203) 29 CFR 1940.1030
- Hazardous Materials Transportation Skills Training (HMTS) CFR 172.704
- Hazwoper 24 Hour Training (HS) CFR 1910.120 (p)
Personal Information
Title: Traffic Management Center (TMC) Manager
Timeline
Census Field Manager
U.S. Census Bureau
01.2020 - 04.2020
State Police Traffic Management Center
State Of Rhode Island Department of Transportation Traffic Management Center
07.2007 - Current
Driving Instructor
Exeter Job Corps U.S. Department of Labor (Part Time)
01.2007 - 01.2008
State Police Highway Operations
Vanesse, Hangen, & Brustlin, Inc. R.I. D.O.T. State Police Traffic Management Center
07.2006 - 07.2007
Safety Facilitator
Univar
01.2001 - 01.2006
Census Field Supervisor
U.S. Department of Commerce Census Bureau
01.2000 - 04.2000
No Degree - Business Management
University of Maine
09.1999 - 09.2021
Fixed Route Supervisor
W.M.T.S.
01.1997 - 01.1999
Security Safety Facilitator
Boise Cascade
01.1986 - 01.1997
Live in Security Maintenance/Site Safety Manager
Harwol Properties
01.1984 - 01.1985
Work Preference
Job Search Status
Open to workDesired Job Title
Traffic Management Center ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: North Providence, R.I.
Open to relocation: Yes