Robert Miller
Tallassee,AL
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 2+ year history of success in Security.
Enthusiastic Technician experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Dynamic leader with success spearheading tactical planning and leading teams through diverse operational requirements. Skilled trainer and mentor to subordinate personnel to improve productivity and technical understanding while maximizing team performance.
Overview
25
25
years of professional experience
Work History
Field Service Manager
Satellitesunltd
Montgomery, AL
05.2025 - Current
- Managed field service teams to ensure timely project delivery.
- Coordinated equipment installation and maintenance for client satisfaction.
- Trained staff on safety protocols and operational procedures.
- Developed service schedules to optimize technician efficiency.
- Resolved customer inquiries and escalated issues as necessary.
- Conducted site inspections to assess service quality and compliance.
- Implemented training programs to enhance team skills and knowledge.
- Monitored inventory levels for spare parts and supplies for field service technicians.
- Analyzed customer feedback to identify areas for improvement in service delivery processes.
- Trained new employees on company policies and procedures related to field service operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Trained and mentored new sales representatives on product knowledge.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Sales Representative
Renewal by Andersen Window Replacement
Pelham, AL
01.2024 - 05.2024
Branch Manager
Safe Haven ADT
Montgomery, AL
10.2020 - 07.2023
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Alarm Technician
Safe Haven ADT
Fort Myers, FL
04.2020 - 10.2020
- Installed and configured alarm systems in residential and commercial properties.
- Tested existing alarm systems to identify any potential malfunctions or problems.
- Repaired faulty equipment, such as cameras, sensors, keypads, and motion detectors.
- Provided customer service by responding to client inquiries about their alarms or security systems.
Alarm Technician
ADT Security
Sarasota, FL
11.2017 - 03.2020
- Installed and configured alarm systems in residential and commercial properties.
- Tested existing alarm systems to identify any potential malfunctions or problems.
- Repaired faulty equipment, such as cameras, sensors, keypads, and motion detectors.
Landscape Foreman
Ricks Lawn and Landscape
Arcadia, FL
10.2014 - 09.2017
- Managed planting, mulching, and edging of all landscape areas.
- Organized and scheduled crews for efficient completion of projects.
- Provided direction to crew members to ensure safety regulations were followed.
- Inspected landscapes after installation to ensure quality standards were met.
- Assisted in the selection of plants, shrubs, trees, and other materials for landscaping projects.
- Ensured proper maintenance of equipment and tools used by crews.
Equipment Operator
South Florida Hay
Arcadia, FL
04.2014 - 09.2014
- Operated a variety of heavy equipment such as backhoes, bulldozers and cranes to move earth and materials.
- Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
- Performed preventative maintenance on equipment, including greasing, oiling, servicing engines and changing filters.
Satellite Installation Technician
Satellite Now
Fort Myers, FL
11.2012 - 02.2014
- Installed and aligned satellite dishes to receive optimal signal strength.
- Tested system performance for accuracy and reliability.
- Performed quality assurance checks on all completed installations.
- Diagnosed and troubleshot any problems with existing systems.
- Checked, calibrated, and adjusted equipment as needed.
- Programmed receiver boxes according to customer specifications.
- Mounted satellite dishes on roofs or other structures in accordance with safety regulations.
- Provided technical support to customers regarding installation issues.
- Maintained accurate records of all services rendered and materials used during installations.
Groundman/Apprentice Lineman
C.W. Wright
Richmond, VA
03.2012 - 08.2012
- Installed and maintained overhead and underground electrical power lines.
- Inspected power line components for safety hazards and operational issues.
- Maintained electrical distribution systems, including transformers, poles, and related equipment.
Groundman
TransPower
Arcadia, FL
08.2011 - 01.2012
- Inspected, tested and maintained powerlines to ensure safety compliance.
- Installed new powerlines in accordance with safety regulations.
- Operated heavy machinery such as bucket trucks, cranes and diggers to construct and repair powerlines.
Server
Cracker Barrell
Port Charlotte, FL
05.2011 - 07.2011
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Soldier
U.S. Army Active Duty
Fort Bragg, NC
04.2002 - 04.2011
- Provided tactical and technical guidance to Platoon personnel.
- Organized, supervised and coordinated platoon training activities.
- Conducted performance counseling of subordinates in the platoon.
- Ensured compliance with orders from higher headquarters.
- Maintained unit discipline by enforcing standards of conduct and military regulations.
Education
GED -
Port Charlotte High School
Port Charlotte, FLSkills
- Risk Mitigation
- Relationship Building
- Relationship Building and Management
- Branch Operations Management
- Sales Professional
- Shift Scheduling
- Interviewing and Hiring
- Coaching and Mentoring
- Process Improvement
- Employee Development
- Performance Reviews
- Documentation
- Dependable
- People-Oriented
- Friendly
- Excellent Time Management Skills
- Attention to Detail
- Customer Relationships
- Reliable
- Approachable
- Team Player
- Excellent Work Ethic
Education and Training
other
References
References available upon request.
Timeline
Field Service Manager
Satellitesunltd
05.2025 - Current
Sales Representative
Renewal by Andersen Window Replacement
01.2024 - 05.2024
Branch Manager
Safe Haven ADT
10.2020 - 07.2023
Alarm Technician
Safe Haven ADT
04.2020 - 10.2020
Alarm Technician
ADT Security
11.2017 - 03.2020
Landscape Foreman
Ricks Lawn and Landscape
10.2014 - 09.2017
Equipment Operator
South Florida Hay
04.2014 - 09.2014
Satellite Installation Technician
Satellite Now
11.2012 - 02.2014
Groundman/Apprentice Lineman
C.W. Wright
03.2012 - 08.2012
Groundman
TransPower
08.2011 - 01.2012
Server
Cracker Barrell
05.2011 - 07.2011
Soldier
U.S. Army Active Duty
04.2002 - 04.2011
GED -
Port Charlotte High School