Robert Millne
Kenova,WV
Summary
Personable customer service representative offering 8 years of experience resolving billing and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
14
14
years of professional experience
Work History
Automotive Service Advisor
Goldy Auto
Huntington, WV
02.2024 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Customer Service Representative
AT&T Mobility
Ashland, KY
11.2014 - 01.2024
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Executed billing tasks and recorded information in company databases.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Collections Specialist
GC Services
Huntington, WV
07.2012 - 11.2014
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
Pricing Coordinator
Harbor Freight Tools USA
Ceredo, WV
12.2010 - 06.2012
- Achieved profitability goals by developing and implementing commercial activities.
- Increased Product or Service sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
Education
Associates - History Education
Marshall University
Huntington, WV05.2012
Skills
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Microsoft Excel
- Electronic Information Systems
- Correcting Discrepancies
- Microsoft Office
- Active Listening
- Microsoft Windows
- Microsoft Exchange
- Adobe Systems Adobe Flash
- Adobe Systems Adobe Acrobat
- Time Management
- Microsoft Outlook
Timeline
Automotive Service Advisor
Goldy Auto
02.2024 - Current
Customer Service Representative
AT&T Mobility
11.2014 - 01.2024
Collections Specialist
GC Services
07.2012 - 11.2014
Pricing Coordinator
Harbor Freight Tools USA
12.2010 - 06.2012
Associates - History Education
Marshall University