Robert Mitchem
Louisville,KY
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Wing Stop, adept at handling high-pressure situations with patience and composure. Skilled in product knowledge and customer inquiries, consistently maintaining reliability and punctuality. Achieved notable improvements in service efficiency and customer feedback.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Wing Stop
06.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Stocker
Krogers
01.2022 - 11.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Car Washer
Avis Budget Group
03.2020 - 08.2021
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Answered customer questions on pricing, products, procedures, and materials used.
Education
GED -
Fairdale High
Fairdale, KY05-2004
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Guest services
- Product knowledge
- Customer inquiries
Languages
English
Full Professional
Timeline
Customer Service Cashier
Wing Stop
06.2023 - 02.2024
Stocker
Krogers
01.2022 - 11.2022
Car Washer
Avis Budget Group
03.2020 - 08.2021
GED -
Fairdale High
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