Microsoft office
Robert Mokol
Belton,Texas
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Daniel's Computer Recovery. Skilled in computer literacy fundamentals and possessing strong communication abilities, I excel in environments requiring attention to detail and problem-solving acumen. Achieved significant improvements in IT expense management through proactive hardware lifecycle strategies.
Highly experienced Store Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
18
18
years of professional experience
Work History
Store Associate
Stripes Convenience Store
01.2016 - 05.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Micro Computer Specialist
Daniel's Computer Recovery
05.2010 - 02.2013
- Maintained a high level of customer satisfaction by providing prompt and accurate technical assistance via phone, email, and remote desktop support tools.
- Reduced IT expenses through proactive management of hardware lifecycles and implementation of recycling initiatives for obsolete equipment.
- Acted as a liaison between end-users and vendors during hardware/software procurement processes, ensuring seamless integration of new components into existing infrastructure.
- Optimized network security with regular system updates and maintenance, reducing vulnerability to cyber threats.
Landscaper
Bobby's Landscaping
06.2005 - 05.2010
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Computer Repair Technician
Wynne-Computer Recovery
05.1999 - 01.2005
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
Education
Diploma - Drug & Alcohol Treatment Specialist
Stratford Career Institute
Saint Albans, VT01.2023
Certificate of Technical Studies - Microsoft Miscoint Tech
Microsoft
Austin01.2007
Skills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Problem-solving acumen
- Active listening techniques
- Organizational Skills Development
- Computer literacy fundamentals
- Retail transactions processing
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Microsoft applications proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved daily results through effectively helping with Stocking and Inventory.
- Resolved product issue through consumer testing.
Certification
- MCAS - Microsoft Certified Application Specialist
- Certified Microsoft Miscount Technician
- PS- Prevention Specialist for Drug and Alcohol abuse
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Docs
DOS
Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leaveTimeline
Store Associate
Stripes Convenience Store
01.2016 - 05.2017
Micro Computer Specialist
Daniel's Computer Recovery
05.2010 - 02.2013
Landscaper
Bobby's Landscaping
06.2005 - 05.2010
Computer Repair Technician
Wynne-Computer Recovery
05.1999 - 01.2005
Diploma - Drug & Alcohol Treatment Specialist
Stratford Career Institute
Certificate of Technical Studies - Microsoft Miscoint Tech
Microsoft
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