Robert Mollohan
White Sulphur Springs,WV
Summary
Confident job seeker with relevant work experience seeking a Technical Coordinator position at FEMA. Dedicated to supporting and assisting individuals before, during, and after disasters to align with FEMA's mission. Experienced in management roles, providing administrative support and relaying information effectively. Actively contributed during challenging times such as the Derecho in West Virginia and subsequent 100-year flood. Skilled in collaboration and achieving collective goals in team environments. Bring over 10 years of data entry expertise from past positions. Strong experience in staffing and coordinating schedules to ensure individuals are always in the right place at the right time.
Overview
15
15
years of professional experience
Work History
Casino Cage Supervisor
The Greenbrier Resort
05.2021 - Current
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
Game Room Attendant
McLewis
08.2016 - 10.2020
- Learned how to manage my time and fix games
- Provided customer service, worked to resolve guest's concerns, maintain cleanliness of game room and repair of dysfunctional games
- Monitored game room area Maintained a clean working environment
Shift Manager
Pizza Hut
05.2014 - 08.2014
- Trained and motivated employees, recognized crew members for their efforts and contributions, inventory management, provided exceptional customer service
- Provided leadership to team members and monitored staff performance to ensure customers receive fast, accurate, and quality service
- Provided fantastic food in a fast and friendly work environment with excellent customer relations while maintaining managerial tasks in restaurant operations
Gas Station Attendant/Cashier
Stop In Stores
09.2014 - 08.2016
- Provided exceptional customer service in accordance with policies
- Assisted customers with purchases
- Stock shelves
- Inventory
- Accepted payments for gas station clientele and also assisted customers by running State Lottery machine
- Maintained the landscaping, building, and general maintenance of the fuel pumps
Cashier/Customer Service
Walmart
05.2013 - 02.2014
- Provided customer service by scanning and packing groceries, processing customers transactions and answering any questions about food products
- Greeted customers at front end of store, received and disbursed money at the register to check out store patrons
- Developed and preserved positive customer relationships through friendly greetings and delivering knowledgeable information regarding the store and its merchandise
Call Center Representative
Ibex
02.2013 - 05.2013
- Answered customer inquires, completed transactions, provided quality customer service, maintains call center database by entering information
- Identified and applied vocal techniques to enhance telephone presentation, develop positive rapport and effectively control telephone communication in tense situations
- Utilized data entry skills to maintain documentation of calls and accurate records to contribute to regulatory compliance and department efficiency
Shift Manager
McDonald's
12.2009 - 02.2013
- Served as a Shift Manager for a McDonalds franchise, conducted daily operations and monetary transactions
- Trained and motivated employees, recognized crew members for their efforts and contributions, inventory management, provided exceptional customer service
- Provided leadership to team members and monitored staff performance to ensure customers receive fast, accurate, and quality service
- Provided fantastic food in a fast and friendly work environment with excellent customer relations while maintaining managerial tasks in restaurant operations
Education
High school diploma or GED - Business
Greenbrier West High School
Charmco, WV07.2007
Skills
- Cash Handling
- Cashiering
- Customer Service
- Microsoft Office Applications
- Retail Sales
- Time Management
- Commercial Cleaning
- Laundry
- Shift Management
- Inventory Control
- Food Service
- Assistant Manager Experience
Timeline
Casino Cage Supervisor
The Greenbrier Resort
05.2021 - Current
Game Room Attendant
McLewis
08.2016 - 10.2020
Gas Station Attendant/Cashier
Stop In Stores
09.2014 - 08.2016
Shift Manager
Pizza Hut
05.2014 - 08.2014
Cashier/Customer Service
Walmart
05.2013 - 02.2014
Call Center Representative
Ibex
02.2013 - 05.2013
Shift Manager
McDonald's
12.2009 - 02.2013
High school diploma or GED - Business
Greenbrier West High School
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