Robert Montgomery
Leander,TX
Summary
Dynamic Account Executive with a proven track record at ODP Corp, excelling in client relationship building and account management. Consistently exceeded sales targets by identifying new business opportunities. Skilled in CRM software and analytical thinking, enhancing client satisfaction through effective communication and tailored solutions. Committed to driving strategic growth and long-term loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Executive
ODP Corp
06.2021 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
IT Help Desk Technician
Healthtrust Software
05.2012 - 03.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Improved productivity within the company by providing comprehensive training on new software applications.
- Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
Education
Certificate - Cyber Security
DayO
Associate of Applied Science - Business Administration
Angelina College
Lufkin, TXSkills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- CRM software expertise
- Organizational skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Salesforce Certified Administrator - Salesforce.
- CompTIA Security+ - CompTIA.
- Certified Sales Professional (CSP)
Languages
English
Full Professional
Timeline
Account Executive
ODP Corp
06.2021 - Current
IT Help Desk Technician
Healthtrust Software
05.2012 - 03.2020
Certificate - Cyber Security
DayO
Associate of Applied Science - Business Administration
Angelina College
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