Robert Munoz
West Palm Beach,Florida
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Mystic Table
02.2026 - Current
- Oversee daily operations to ensure compliance with health and safety regulations,
- Coordinated staff schedules to optimize coverage during peak service hours, enhancing customer experience.
- Trained new employees on company policies and procedures to maintain service quality standards effectively.
- Handled cash accurately and prepared deposits.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Customer Service Representative
Victory Accounting
05.2024 - 09.2025
- **Document Management**: Handling customer inquiries and maintaining accurate records of interactions.
- **Conflict Resolution**: Addressing customer complaints promptly to ensure satisfaction and loyalty.
Server/expediter
The Beach Club
03.2021 - 02.2024
- Ensure that the highest level of service is reached
- Inspect food and make sure service runs smoothly
- Work with chef so that dinner and events are perfect
- Work together with F&B director
- Facilitated seamless communication between front and back of house to enhance service flow.
Sous Chef
Nitrogen
04.2019 - 01.2021
- Directed kitchen staff in food preparation techniques to maintain quality standards and consistency.
- Oversaw daily kitchen operations, maintaining cleanliness and organization to meet health inspection standards.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
Tower Hand
Zonum Electric
05.2014 - 08.2020
- Provided troubleshooting and maintenance of radios Provided maintenance and repairs for assigned towers.
- Installed antennas and conducted inspections to ensure compliance with safety standards and operational protocols.
KITCHEN MANAGER
10.2017 - 03.2019
- Motivated kitchen staff to be highly efficient and produce consistent quality.
- Interviewed, hired, and supervised back of house staff.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
SALES MAN | COLORVISION
12.2015 - 09.2016
- Photographing guests, selling pictures and photo packages using the upselling technique, handling cash transactions, and running the cash registers.
Education
High School Diploma -
A. SCHOOL OF DENTAL ASSISTING
01-2016
Skills
- Food safety and sanitation
- Staff development
- Inventory control
- Employee scheduling
- Sales techniques
- Cash management
- Kitchen management
- Staff management
- Time management
- Problem-solving skills
- Customer service
Certification
Manager SafeServ certification: Food Hand CPR certification
Timeline
Assistant General Manager
Mystic Table
02.2026 - Current
Customer Service Representative
Victory Accounting
05.2024 - 09.2025
Server/expediter
The Beach Club
03.2021 - 02.2024
Sous Chef
Nitrogen
04.2019 - 01.2021
KITCHEN MANAGER
10.2017 - 03.2019
SALES MAN | COLORVISION
12.2015 - 09.2016
Tower Hand
Zonum Electric
05.2014 - 08.2020
High School Diploma -
A. SCHOOL OF DENTAL ASSISTING