Robert Myers
Lakeland
Summary
Customer Service Representative with extensive experience at Rentokil, specializing in client relationship management and effective issue resolution. Utilized analytical skills to improve service delivery and established quality control measures at Stryker, ensuring compliance and consistency. Acknowledged for exceptional listening skills and professionalism in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rentokil
03.2024 - 09.2025
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Collaborated with team members to improve response times and enhance overall customer satisfaction.
- Managed high call volumes while maintaining professionalism and focus on customer needs.
Quality Control Analyst
Stryker
10.2023 - 03.2024
- Conducted quality inspections on raw materials and finished products to ensure compliance with specifications.
- Analyzed test results using statistical methods to identify trends and discrepancies in product quality.
- Collaborated with production teams to implement corrective actions based on quality findings and customer feedback.
- Reviewed and updated standard operating procedures to enhance quality control processes and maintain consistency.
Customer Service Representative
SYKES
10.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Communications
SUNY Buffalo State
Buffalo, NYSkills
- Effective listening
- Analytical thinking
- Client relationship management
- Issue resolution
- Customer service experience
Timeline
Customer Service Representative
Rentokil
03.2024 - 09.2025
Quality Control Analyst
Stryker
10.2023 - 03.2024
Customer Service Representative
SYKES
10.2022 - 10.2023
Bachelor of Arts - Communications
SUNY Buffalo State
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